Hell Mac,
I recently went through the same thing with Sonnen.  I left a couple
messages on the support line and never heard back.  Finally reached out to
Sales and got some results.
Support is communicating with us now on
[email protected]
For a service appointment you must schedule it online (with about 1 week
lead time it seems)
https://calendly.com/us-technical-services

I hope that helps.

With Kind Regards
Carl Adams
SunRock Solar
513.290.9072 (mobile)



On Fri, Nov 11, 2022 at 11:06 AM Mac Lewis via RE-wrenches <
[email protected]> wrote:

> Hello Wrenches,
>
> Does anyone know a good contact for Sonnen customer support?  I've tried
> online, calling etc with no response after many attempts.  Not impressed!
>
> Thanks in advance
>
> --
>
>
>
> Mac Lewis
>
> *"Yo solo sé que no sé nada." -Sócrates*
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