Friends:
A while ago I posted some questions about shipping. I know this is tangential to solar installation, but you can’t install what you can’t get. I got my rail but there were some hiccups. I thought some of you might benefit from my experience: I contracted for the shipping using Shiply. The vendor sent the wrong quantity of the wrong rail and it arrived damaged. I refused the shipment. I was also charge for use of a lift gate even though I used my forklift. I turns out I was liable for the cost to ship back the wrong, defective rail. This was because I contracted the shipment. Fortunately the vendor paid for the return and did so promptly. Here is what I will do next time: 1. I will always pay for damage insurance. 2. On the PO I will put a note that the shipper is responsible for paying for return shipping in the case of incorrect parts or damage that could be attributed to poor packaging. 3. Before contracting for the shipping I will insist I have a contact number for the vendors warehouse foreperson. 4. I will ask the foreperson to send me photographs of the shipment after it is packaged. I want the photos to show the quantity, the part number label and that the packaging is adequate. 5. Only after I see all is correct will I approve the pickup. 6. At the time of delivery, and before the driver leaves, I will photograph the unloading using my forklift with the delivery truck in-frame. I will check carefully for damages. If there is damage to the contents I will refuse the shipment. If there is damage to that packaging I will photograph that with the truck or driver in frame and note the damage on the BOL. I hope none of you ever have this many problems with shipping. William Miller Solar 17395 Oak Road, Atascadero, CA 93422 805-438-5600 www.millersolar.com CA Lic. 773985
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