Hi August, That is good to know, thanks. These are almost all E20-237 panels with Yukita junction boxes on them. Cheers, Dave
On Thu, Nov 14, 2024 at 2:59 PM August Goers <[email protected]> wrote: > Hi Dave - > > What are the part numbers of the modules having the problem? Maxeon is > warranting the module portion of pretty much all old SunPower modules > (except of course the more recent non-Maxeon mods that SunPower was > reselling such as Warree and REC) as far as I've been told. You may need to > become a Maxeon partner in order to get any service from Maxeon, but if > you're dealing with failed solder joints or diodes issues, I would think > that's a Maxeon issue. > > Best, > > August > > > > > On Thu, Nov 14, 2024 at 9:49 AM Dave Tedeyan via RE-wrenches < > [email protected]> wrote: > >> Hi All, >> >> It seemed worthwhile to follow up on this one again. I talked to Enphase >> again a couple days ago in hopes of finding out what to do about some of >> the Sunpower systems with arc fault issues. I found out that Enphase is now >> saying that they will only warranty their own microinverters and nothing >> else. This is a total flip from what they were telling me at the end of >> September. Each time I called them, I have called their phone number that >> is specific to dealing with Sunpower warranty claims. >> >> This leaves the question now of: are people with Sunopwer panels and >> older Sunpower MI's completely out of luck? Does anyone have any other >> avenue to getting support for Sunpower equipment other than just the MI's >> that are produced by Enphase? >> >> We've got a lot of systems that need the arc fault retrofit. I recall >> that Sunpower was sending UKT devices, but does anyone out there know >> exactly what that device was or where to source them? >> For the handful of retrofits that I did do, we found that there would be >> at least a few failed solder joints on the diodes inside the module >> junction boxes in the array. I am wondering if anyone has tried just >> checking and resoldering these on site to see if that helps with the arc >> fault problems. >> >> Cheers, >> Dave >> >> On Mon, Sep 30, 2024 at 4:50 PM August Goers <[email protected]> wrote: >> >>> Hi Dave - >>> >>> Thanks for following up on this. I spoke with Parker in the sales >>> department just last Friday 9/27. I explained that I had heard that >>> monitoring type C and D SolarBridge with Enphase equipment was possible, >>> but he said there was no way. That said, I think he was just not up to >>> speed yet - we called tech support today and were told the same as you >>> reported, that it is possible to monitor the type C and D micros with >>> Enphase monitoring equipment. >>> >>> We also confirmed with Enphase tech support that SunPower modules >>> with IQ7XS micros should be compatible with the Enphase IQ Gateway or >>> Combiner 5. Those micros were paired with the smaller 96 cell modules like >>> the X22-360. >>> >>> Clearly there are a lot of nuances to all of the possibilities, so I'm >>> happy that we're able to chat about it here on Wrenches. I'm also looking >>> forward to receiving more documentation from Enphase as they sort this all >>> out. >>> >>> Best, >>> >>> August >>> >>> On Mon, Sep 30, 2024 at 1:32 PM Dave Tedeyan via RE-wrenches < >>> [email protected]> wrote: >>> >>>> August, >>>> >>>> When did you talk to Enphase about monitoring the Sunpower SolarBridge >>>> micros? It sounds like this whole thing was dropped in their lap about a >>>> month ago, and they are still working out the kinks. I talked to them again >>>> today, and I was told that it is possible to monitor the -C and -D micros. >>>> If you called before last week, they might not have had that sorted out >>>> yet. I was also told that they will be providing warranty support for the >>>> panels themselves as well, although I gather that the details are still a >>>> bit fuzzy. I asked about the arc fault retrofits, and it sounded like they >>>> planned on supporting that, but again, I don't think the details are fully >>>> worked out yet. >>>> >>>> As of now if you have an existing site with both Sunpower and Enphase, >>>> the existing Enphase Gateway cannot be made to monitor the Sunpower panels >>>> (at least yet). But there might be a chance that if you are adding Enphase >>>> to an existing Sunpower system, you might be able to get one of the >>>> specially programmed Gateways from the beginning. Those will be able to >>>> monitor both the Enphase and the Sunpower equipment. >>>> >>>> Cheers, >>>> Dave >>>> >>>> On Fri, Sep 27, 2024 at 8:05 PM Dave Tedeyan <[email protected]> >>>> wrote: >>>> >>>>> Hi August, >>>>> >>>>> That is fascinating that you got told different info. I specifically >>>>> asked the person I talked to (I did not write down her name though) about >>>>> the -C and -D microinverters. She said that they had figured out a way to >>>>> monitor them with their equipment, but they needed some kind of >>>>> reprogramming. >>>>> >>>>> Being that you got told conflicting information, I am going to call >>>>> them back next week and see if I cannot get a definitive answer. I'll >>>>> update you all here afterwards. >>>>> >>>>> Cheers, >>>>> Dave >>>>> >>>>> On Fri, Sep 27, 2024, 7:04 PM August Goers via RE-wrenches < >>>>> [email protected]> wrote: >>>>> >>>>>> Hi Dave - >>>>>> >>>>>> The sales rep, Parker, I spoke with at Enphase said that they don't >>>>>> have a way of monitoring the SunPower Type C and D micros since those >>>>>> were >>>>>> manufactured by SolarBridge. They do have an upgrade program where folks >>>>>> can pay for new IQ7 micros, he said. They also have an upgrade program to >>>>>> switch over to Enphase monitoring for $699 as you mention, but that is >>>>>> only >>>>>> for IQ7AS and IQ7HS according to Parker. Were you able to get more info >>>>>> on >>>>>> the potential monitoring for the C and D units? >>>>>> >>>>>> Best, >>>>>> >>>>>> August >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Sep 27, 2024 at 8:05 AM Dave Tedeyan via RE-wrenches < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> Hi All, >>>>>>> >>>>>>> I talked to Enphase recently about this. They will be providing >>>>>>> warranty support at least for Sunpower's microinverters. They do not >>>>>>> know >>>>>>> how long Sunpower's monitoring will continue to work. But they have >>>>>>> figured >>>>>>> out a way to use their Gateway to monitor Sunpower's microinverters, >>>>>>> even >>>>>>> the older -C and -D micros. Currently the customer will need to pay a >>>>>>> flat >>>>>>> fee of $699 and Enphase will send them the equipment and then schedule >>>>>>> one >>>>>>> of their techs to come install it. It sounds like it involves some >>>>>>> reprogramming of the equipment on site. >>>>>>> >>>>>>> Then once they can monitor the system, they can provide warranty >>>>>>> support. People should call Enphase at 510-945-6752 in order to get the >>>>>>> process started. >>>>>>> >>>>>>> Cheers, >>>>>>> Dave >>>>>>> >>>>>>> >>>>>>> On Tue, Sep 3, 2024, 11:56 AM Corey Shalanski via RE-wrenches < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> Jason, >>>>>>>> >>>>>>>> Perhaps you also saw this headline: >>>>>>>> Maxeon to offer warranty support for bankrupt SunPower >>>>>>>> <https://pv-magazine-usa.com/2024/08/30/maxeon-to-offer-warranty-support-for-bankrupt-sunpower/?utm_source=SolarWakeup&utm_campaign=9ede8c7a6b-SolarWakeup_2_182_16_2013_COPY_01&utm_medium=email&utm_term=0_5eaa0aab62-9ede8c7a6b-44304797&mc_cid=9ede8c7a6b&mc_eid=f811e4c728> >>>>>>>> >>>>>>>> it doesn't address Enphase equipment separately/specifically - >>>>>>>> seemingly only Maxeon modules (or ac modules with Enphase units >>>>>>>> attached). >>>>>>>> >>>>>>>> Corey Shalanski >>>>>>>> Jah Light Solar >>>>>>>> Portland, Jamaica >>>>>>>> >>>>>>>> >>>>>>>> On Thurs, Aug 15, 2024 at 5:09 PM < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> >>>>>>>>> As another one bites the dust, does anyone have insight into who, >>>>>>>>> if anyone, will take over the warranty for Sunpower branded Enphase >>>>>>>>> microinverters and if the SunPower monitoring will continue to work? >>>>>>>>> Or >>>>>>>>> maybe they can be software updated to work on the Enlighten portal? >>>>>>>>> >>>>>>>>> And also, would a system be able to be upgraded using Enphase >>>>>>>>> branded microinverters if the software was made to be compatible? >>>>>>>>> >>>>>>>>> I'm sure there are more questions than answers at this point, but >>>>>>>>> I wanted to get the discussion going. >>>>>>>>> >>>>>>>>> Jason Szumlanski >>>>>>>>> Florida Solar Design Group >>>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> List sponsored by Redwood Alliance >>>>>>>> >>>>>>>> Pay optional member dues here: http://re-wrenches.org >>>>>>>> >>>>>>>> List Address: [email protected] >>>>>>>> >>>>>>>> Change listserver email address & settings: >>>>>>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>>>>>> >>>>>>>> There are two list archives for searching. 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