SMA, Fronius, and Generac all pay labor reimbursement.
On Wed, Jun 4, 2025 at 6:09 AM Lou Russo via RE-wrenches < re-wrenches@lists.re-wrenches.org> wrote: > Aloha All, > > Unfortunately, we have found that emailing or calling Sol-Ark (and most > other manufacturers) daily about RMA's is the only way to move the ball > forward. Even doing that it is, taking us about a month from the first tech > support call to receiving the RMA unit. They did charge us a deposit > ($2,300) for the first time last month and then they failed to include a > return shipping label. Compared to SolarEdge, Sol-Ark appears fast and > competent. > > As far as labor compensation, who else beside Enphase is paying out? > > Aloha, > Lou Russo > Spree Solar Systems LLC > C-34322 > > > > On Wed, Jun 4, 2025 at 2:09 AM david quattro via RE-wrenches < > re-wrenches@lists.re-wrenches.org> wrote: > >> A few years ago I took SolArk to small claims court. I kept meticulous >> records, logging months of their disappointing denials and botched tech >> support. SolArk legal department tried to shift legal jurisdiction from my >> local country to their Texas jurisdiction. It was an insult to my >> intelligence. Needless to say I didn’t sign that document of theirs. >> They settled the day before the court date. via electronic funds >> transfer SolArk paid the full amount I had asked for. The frustrating and >> ridiculous part is that it would have cost *them* much less if they had >> just provided good service. >> For me it boils down to: what manufacturer provides the flexible >> functionality my customers need, high quality monitoring, and the most >> reliable up-time? I’ve decided to stick with SolArk, and I regularly sing >> their praises. >> But when they don’t act right, they force our hand. If enough >> installers hold them accountable, my hope is that their Warranty/ Customer >> Service Department will get real. They also need to pay for the labor >> associated with failed components, just like most other ethical >> manufacturers have done for decades. >> >> >> >> >> On Wed, Jun 4, 2025 at 4:46 AM Jason Szumlanski via RE-wrenches < >> re-wrenches@lists.re-wrenches.org> wrote: >> >>> We have had this discussion before. I'm afraid to say – it's not getting >>> any better. >>> >>> I have been dealing with a faulty 15K for months. I replaced boards >>> after waiting an inordinate amount of time for parts. I fought with tech >>> support over getting the unit replaced. They finally relented. Now all I >>> want is an advanced replacement unit. After much back and forth about the >>> process, I agreed to pay $3,000 for a deposit, plus shipping. They can't >>> even seem to get that right. They can't get their invoice portal to allow >>> me to pay them. >>> >>> Total incompetence. >>> >>> I can't see myself selling another Sol-Ark unit until they get their >>> act together and liberalize their warranty processing policies. >>> >>> Jason Szumlanski >>> Florida Solar Design Group >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> Pay optional member dues here: http://re-wrenches.org >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> There are two list archives for searching. When one doesn't work, try >>> the other: >>> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ >>> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >>> >>> List rules & etiquette: >>> http://www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> http://www.members.re-wrenches.org >>> >>> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org >> >> _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. 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