I have to say listening to all the issues with lack of tech support and real issues and paying for warranty etc.
I have no desire to buy or sell sol ark
Jay On Jun 10, 2025, at 5:40 PM, Daryl DeJoy via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:
I'm an asking SolArk to put a tech support person on this list. Hang tight, they will likely reach out to Michael Welch tonight.
Daryl Hello All, Does anyone have any contacts at Sol-Ark? I have a system that went off-line over a year ago, soon after they changed from PVPRO to MySol-Ark. I've been to the site more times than I can count. At first, they gaslit me and said the problem was my customer's router. I brought in an IT specialist who proved it wasn't. So they said that the dongle got bricked from the change to MySol-Ark, and sent a new dongle, which I swear took a month or two. Dongle didn't solve the issue and they tried blaming the router. So we paid for the IT guy to come out. Again. Next dongle didn't solve the issue. So they sent a new WiFi card. Still won't connect to the internet. But now the Inverter sees the customers WiFi signal which it didn't previously, causing us to run ethernet from the house to the utility building. Phones and computers connected to WiFi out there. But Sol-Ark said no it wasn't their fault. A typical site visit goes like this: Get to site and replace X part. No effect. Call Sol-Ark. Explain in excruciating detail the minutia of all the system intricacies to some low-level. Get bullshit response. Ask to speak to someone who can help. Told that someone will call me back (I explain that I'm out in the field). And only once did someone actually call me back. Like a week later. Many instances like this.
I'm trying to arrange to have tech support available at a time when I can bring out our IT guy. I left a message this morning and I have sent Jharen two emails. No response. I could really use some help if someone knows anyone at the company that could see this through.
This is only my third Sol-Ark install. The first used 8 12ks and we were unable to commission it due to poor tech support. It was only after reaching out to the founder/CEO that we got someone competent that we realized we had mislabeled 8Ks in the mix. The second install is this one. Currently doing a 60K and then I'm done with them.
--
Michael Morningstar
Morningstar Electric Inc PO Box 1494 Mount Shasta, CA 96067 530-921-0560 CSLB 1116835 mjmornings...@gmail.com
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