FYI
William Miller Miller Solar.com 805-438-5600 www.millersolar.com ---------- Forwarded message --------- From: Outback Power Support <[email protected]> Date: Wed, Feb 11, 2026 at 5:17 AM Subject: Re: Optics Data sunset To: [email protected] <[email protected]> Hi William, I can understand your point. This is not something in support hands and decision is taken in the upper level. Just to let you know that we are pushing back a month longer for data retrieval. Due to limitations with the database architecture, the request may timeout, so if you don't receive it within about an hour, try again, because the request likely timed out. Timeouts are based on request volume, so it may take several attempts. We have identified the issue and are working to resolve it as soon as possible. Meanwhile, try requesting data in shorter time frames. Regards, Omar *Technical Support* *O:* 360-618-4363 Tech Support LIVE Chat Link <https://1621.3cx.cloud/obptechchat> <https://www.google.com/maps/search/400+Maple+St+%0D%0A+%0D%0ACommerce,+TX+75428?entry=gmail&source=g> avail: 6am-4pm PST *Outback Power, LLC* 400 Maple St <https://www.google.com/maps/search/400+Maple+St+%0D%0A+%0D%0ACommerce,+TX+75428?entry=gmail&source=g> Commerce, TX 75428 <https://www.google.com/maps/search/400+Maple+St+%0D%0A+%0D%0ACommerce,+TX+75428?entry=gmail&source=g> ------------------------------ *From:* William Miller <[email protected]> *Sent:* 27 January 2026 02:30 *To:* RE-wrenches <[email protected]> *Cc:* Outback Power Support <[email protected]> *Subject:* Optics Data sunset You don't often get email from [email protected]. *Learn why this is important <https://aka.ms/LearnAboutSenderIdentification>* Friends: I sat down today to download historic data from all of my OpticsRE connected clients. This is pursuant to the notification from Outback that, as of 2/1/26, the data beyond 6 months will be purged. I have 17 systems connected and many of them for more than 5 years old. I rely on that data for occasional troubleshooting and analysis. In the process I noticed a few odd things: 1. All of the data over 3 years old has already been purged. The earliest record is 1/26/2023. 2. You can only request a report for a duration of 1 year, so with this many legacy systems I needed to request a lot of reports, (42, given the already purged data). This is time consuming and frustrating. Storage is not expensive and these files are not that large so the policy change seems to me to be overly parsimonious on the part of Outback. 3. I have found the graphic interface on Optics to be very handy. I can look at a month view and see the daily production and consumption values. Granted I have to type them into a spreadsheet. With the 15 minute increments if I want to analyze the average daily solar production for last January, for example, I am going to have to do some fancy spreadsheet maneuvers to aggregate these 15 minute intervals. 4. The reports arrive via e-mail. So far I have requested 11 reports but after I received just 4 of them they stopped arriving in my email. It has been over an hour since I received the last report. 5. I am noticing a lot of gaps on the graphs. 6. I am noticing the colors on the voltage line graphs is not consistent from site to site. Many of them are no longer yellow, green and red but all yellow (orange-ish yellow). It seems to correlate with the setting you have in Devices for battery type. The deadline to archive this data is fast approaching and I worry I just won’t be able to access it. Have any of you been through this process yet, and if so, what are your experiences? Thanks in advance, William William Miller Miller Solar *www.millersolar.com <http://www.millersolar.com/>* CA License C-10 77398
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