Kris, Outback tech support is still there with Chris who has been with outback a long time and if you hit the chat button, you will also get a live body. I’m planning to continue with Outback products on some of my installs, especially high end unattended off grid systems and grid tie backup. I have customers asking for “as if I am off grid” systems which the Radian in Mini-Grid mode handles nicely. Now that OpticsRE seems to be stabilized, I can offer high quality remote monitoring AND CONTROL
John Blittersdorf Offgridvermont.com On Sat, Feb 28, 2026 at 12:14 PM Kristopher Schmid via RE-wrenches < [email protected]> wrote: > Hello fellow wrenches, > > I have a legacy grid tied outback system that is throwing an IN AC Current > Too High error followed by an IN AC Current OK message very regularly. I > recently replaced the dead FX3648 with a new VFXR3648A. The original > system installer did not install a Mate. The new inverter said that it > required a Mate3S. I was unable to source a new one at installation time > (backordered), so I put in a used Mate3S that I had on the shelf. > > I found an old thread on the Outback User Forum from 2012 that mentions > this issue, but it didn't seem to indicate a definitive solution. It > suggested that it was potentially a firmware issue. I had the client try > to ACK ALL in the events menu, but the inverter still showed a red error > light along with the repetitive error beeping. I also had the client > verify that the Grid Input AC Limit matched the Grid Input breaker size (50 > A). > > This site is 2 hours drive and I am waiting on Wattsun engineering to > provide a replacement azimuth motor solution for the tracker. I would like > to have a solution to this inverter issue in my back pocket when I make the > trip to replace the tracker motor. > > Anyone know the current state of Outback Tech Support? > > Any help is greatly appreciated, > Kris > > > Shine On! > > Kris Schmid > Legacy Solar, LLC > 137 W 1st Ave > <https://www.google.com/maps/search/137+W+1st+Ave+Luck,+WI+54853?entry=gmail&source=g> > Luck, WI 54853 > <https://www.google.com/maps/search/137+W+1st+Ave+Luck,+WI+54853?entry=gmail&source=g> > www.legacysolar.com > 715-653-4295 > NABCEP Certified PV Installation Professional > Licensed Wisconsin Master Electrician > BSEE > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
