I stopped using SolarEdge about 6 years ago. The product wasn't bad... but I did have some failures to deal with, as with any new product. It was the customer service, or lack of such, that drove me away.
What I did find out worked best back then was using the chat feature... would never get an answer to email, or phone, but the chat would usually get an answer within 15 to 20 minutes. I still won't use them, for the customer service and some other reasons. Which is too bad, because the technology was a pretty interesting concept. Zeke On Tue, May 5, 2026, 5:44?PM Jason Szumlanski via RE-wrenches < [email protected]> wrote: > Does anyone have a good inside SolarEdge contact that can assist me with > their abysmal customer service department? > > I was just told that the only way to get access to a new clients > monitoring system is to get the original contractor to turn it over to > me. That original contractor? The bankrupt Titan Solar. > > The homeowner was never granted monitoring access years ago. > > SolarEdge has become impossible to work with. I don't know how they are > still in business. > > Jason Szumlanski > Florida Solar Design Group
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