What experience have you had with warranty coverage for Discover batteries? I am helping out a new homeowner with a bad battery (one low cell). They purchased the system with the home, and the original installer is long gone. We don't know where the battery was purchased. It sounds like Discover is going to require a boatload of diagnostics (this is on a remote island, but no boat pun intended). And the number 1 item on their checklist, in bold letters, is proof of purchase.
I thought I was doing great by downloading the Link II software and doing a data dump on the bank of batteries, but I found out when customer support later replied that I need to use different software, which requires another boat ride and hours of service fees. Even if I could provide proof of purchase, there is no guarantee this would be warrantied. That puts the owner in a bad spot. I'm not impressed with Discover's warranty procedure or policy so far. We will see where it goes... The only good thing that happened today is the homeowner had a mini-USB cable. That was a bit of a miracle. Jason Szumlanski Principal Solar Designer | Florida Solar Design Group NABCEP Certified Solar Professional (PVIP) Florida State Certified Solar Contractor CVC56956 Florida Certified Electrical Contractor EC13013208
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