> > >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] Behalf Of Keith >> DeLong >> Sent: Wednesday, May 10, 2006 4:46 PM >> To: REALbasic NUG >> Subject: Re: Printing Crashes In Windows Explained - WORKAROUND! >> >> I think the minor inconvenience of confirming the printer, orientation and >> margins -- if needed -- once per program run is more than an acceptable >> workaround until REAL can fix assigning to .setupstring. >> >> Does anyone see a problem or fatal flaw with this workaround in >> their apps? >> >> Keith DeLong
Tim, > Yes. It is a MAJOR inconvenience in our apps, where each report is a > separate program that collects info from the user (date range, customer > range, sort order, etc.) and then prints and exits. It means they have to > walk through the stupid dialogs every single time they run the report. This > is simply not acceptable. Not true -- you only need to show a printer dialog only once per application run. See my prior email to Rog on this thread. I admit it's less than perfect to not be able to store printer settings between application runs. However, for two years this has been a growing issue for my business. Since I now have in excess of 50,000 users printing from my software regularly, the ability to restore sanity -- not having my app randomly crashing, people legitimately complaining, support sosts going through the roof, software refunds and lost good will -- it it a work around I can live with until REAL fixes the setupstring method. BTW, yesterday was the first time in two years I've been able to reliably narrow the problem down replicate and explain all the variety of results of the crashes on this bug. It is absolutely shameful (and indicative of a serious management problem) that they didn't care enough about the seriousness of this bug and their developers to make it a priority and figure it out themselves or at least cooperate with their developers crying for years to get this addressed... At least today I have a little hope REAL will fix the problem now that someone has told them where exactly it exists. Keith DeLong _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives of this list here: <http://support.realsoftware.com/listarchives/lists.html>
