I really don't mean to be so bitter, but I've felt a serious decline
in support quality vs. product quality. Usually, a poor product can
survive from outstanding support or an outstanding product can
survive from poor support. In RS' case, support has declined but
product quality has not improved proportionally. My 95% rate is a
little high, but I've received 5 bug confirmations and 1 fix
confirmation from RS since I started using the feedback system many
years ago. That's with dozens of reports filed.
To be honest, the only reason I continue to use RB is because of the
cross-platform support. There are so many bugs that it really has
become difficult to use because I'm trying to discover workarounds.
It's mostly all interface stuff. Mac OS X has a high user interface
standard that REALbasic makes near impossible to meet.
That said, I did extend my subscription and I plan to be a major
player in REALbasic's switch to Cocoa once r4a1 is released.
--
Thom McGrath, <http://www.thezaz.com/>
"You don't need eyes to see, you need vision" - Maxi Jazz in
"Reverence" by Faithless
On Jul 20, 2006, at 9:54 PM, Terry Ford wrote:
On Jul 20, 2006, at 6:23 PM, Thom McGrath wrote:
I can go on and on. When I want to create a report, I need to
search through a list of reports by category before creating one.
But what happens when the same report is under a different category?
There is an advanced search option that I usually use by default. I
find that searching through the categories list a lot less useful.
Two reports. And the categories are barely useful. So I bypass
them completely myself, but beside the point. 95%, my bugs don't
get looked at, let alone fixed.
Are you sure they aren't looked at? If that's the case the RS
deserves to be reprimanded.
So what motivation is it for me to report them, when it takes more
effort to report them than to work around them?
For self satisfaction that you have contributed to the improvement
of Rb for others perhaps. :)
It's always your call however. Knowing your previous contributions
to the Rb community I respect your decisions and understand your
frustrations.
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