I proposed the additional idea of a forum/Mailing list linked to feature requests. This would allow discussion on any idea to be easily visible to RS employees going through the FR system. It would also provide a means of separating all discussion re future features from ongoing support issues and questions on the CURRENT version of RB - as happens in the current NUG mailing list and their forum.
I also think it would be good if RS could somehow compbine/merge the NUG mailing list with their forums. In other words just make the mailing list another way of accessing threads present on their "bulletin board" and vice a versa. It would give people who simply want to "dip in" to ongoing mailing list discussions a means of participating, without having to sign up to the mailing list. And people who normally post only to the forums asking for support, would have access to the people on the NUG mailing list. ( They would become one and the same ) On 14/10/06 04:57, "Andy Dent" <[EMAIL PROTECTED]> wrote: > I've put this into the feedback system already so please include your > suggestions there or I'll also post any points in this thread I think > are of particular relevance. > > http://www.realsoftware.com/feedback/viewreport.php?reportid=nllacqhq > > In summary, I think the current feedback 'voting' system is severely > broken and does NOT help RB either get a real picture of people's > priorities nor direct them to people who can provide more feedback. > > There are three reasons why someone may want to sign on to a report: > 1) to vote (more below) in support of a change or emphasise the > importance of a fix > > 2) they are actively experiencing that problem at present > a) and have the time and interest to provide further feedback if asked > b) are not able to help much more but would be in a position to > verify that the fix works, for them. > > 3) they are interested in when a problem is fixed without it being a > priority for them. I want to applaud RS here for how well the Watch > List works currently, in this regard. > > The current system counts sign-up as a voting mechanism (supposedly) > to help the RS people prioritise their work. > > People, like me, signing up on many reports in category 3 as part of > their longer term planning are introducing noise into the system. > > Vote Early, Vote Often! doesn't work. > > I think it is desirable not only to improve voting but to make it > easy for someone to express the level to which they can offer support. > > There is also some obvious and noisy frustration with bugs that are > hard to reproduce yet more than one person seems to be experiencing > them in the wild. > > Proposed changes: > 1) Voting in support of a change or fix is based on a limited number > of tokens (say 10). A user has to choose to MOVE their voting tokens > from a different report once they have allocated them all. This makes > the voting aspect much more informative. > > 2) Checkboxes (ie: some properties) be added to allow users to specify: > [x] I am currently experiencing this problem. > [x] I can rapidly test this problem if a fix is provided. > [x] I am able to provide more detailed feedback if contacted. > (this is for people who would be able to do things like walk > through the debugger reporting on what happens, maybe even be able to > go into IM sessions to aid RS people live). > > 3) The current Watch List is retained as is but the figures from it > are not counted as votes. > > WHY DO THIS NOW? > There is a perception that RS have a quality management problem and > r4 seems to have exacerbated this with some major instabilities. > > This is website-level stuff so does not need to involve the core > engineering team. > > I (modestly) think this would really improve their feedback mechanism. > > These thoughts are based on a somewhat coincidental series of > meetings in various parts of my life, reviewing agile methods, user > feedback, discussing setting priorities and my RB experiences > subscribing to various feedback reports. > > over to you > > Andy > _______________________________________________ > Unsubscribe or switch delivery mode: > <http://www.realsoftware.com/support/listmanager/> > > Search the archives of this list here: > <http://support.realsoftware.com/listarchives/lists.html> > _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives of this list here: <http://support.realsoftware.com/listarchives/lists.html>
