The decision by REAL Software to shut down the maling lists got me
thinking about the differences between Forums and Mailing Lists. A lot of
people have expressed the most common problems with Forums -- they are
slow, web-based, and don't "push" postings to you -- and I agree, but I
tried to look at it from the other direction, as in what's good about a
forum.

I concluded that because forums are a visual presentation of data, they
are extremely useful for those searching for answers. You merely click on
categories and subject lines and read the answers. Entries are static,
making a Forum an ideal repository of answers.

Mailing Lists are worse for finding answers -- you have to wade through
lots of chaff trying to find an answer as often the subject line doesn't
match the post, people quote too much previous text, etc.

However, Forums are *horrible* for asking questions. Who, other than those
paid to do so, lurks in  a Forum looking for questions to answer?

The biggest problem with Forums is their interactivity: there's no way to
tell if a post has the answer or not and you have to wade through dozens
(or hundreds) of responses, one by one, and see if it answers your
question. (Email in a Mailing List has this problem also, but it's much
easier and faster to browse through emails offline.)


* The Solution *
What would be the ideal situation would be a combination of the two
concepts: a Mailing List for the discussion, followed up a Forum where
summaried answers from the Mailing List are posted. The Forum would be
locked so only moderators could post these summaries.

With this concept, you get the best of everything: the Forum acts as a
visual archive of the Mailing List, ideal for beginners and those
searching for an answer. The Forum is static, so once an entry is added
it's there forever, making it a wonderful linkable resource. And the
Mailing Lists still retain their immediate "push" nature and are excellent
for debates, discussions, and group thinking. Once a topic is concluded,
you summarize the conclusions and move the summary to an entry on the
Forum. There's no longer a need to search through thousands of garbage
emails trying to find an answer.

I'm not sure how to go about implementing this (summarizing ML posts would
be time-consuming, though perhaps it could be automated), but I love the
idea. Everything ends up consolidated on the Forum, which ought to please
REAL Softwrae, but only relevant answers are posted there, so no more
wading through chaff to find an answer.

This seems like a win for everyone.

What do you all think?

-- 
Marc Zeedar
Publisher
REALbasic Developer Magazine
http://www.rbdeveloper.com
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