How often do you run your "Asset Manager Maintenance"? Is there some automated way to run it??
We are in CMS 7.5 but transitioning to 10.1 SP2 right now. I ask b/c all of our images and docs are in the Asset Manager - many many thousands of them at this point. We had a scary situation with links suddenly not appearing on our public site and much panic ensured on the part of the front end team of course. When I checked in reddot, the missing links were pointing at PDF's which were created by web editors within the Text Editor field. These PDF's were uploaded to Asset Manager and then linked to the page in reddot. They were all pointing to different /ImageCache/ folders on various reddot servers, instead of to the actual physical location on our web server as they should have been I'd never seen anything like this before and I've been administering reddot for almost 10 years now. Thanks to RD Support, we got it working again by deleting everything in the PageCache across all reddot servers and also updating Asset Manager. I tend to think that updating the Asset Manager was the critical path here - but either way, this worked like a charm. Once the Asset Manager was updated, I got a nice email from my server telling me all the missing PDF's had been updated. Then I simply had to republish the pages where the missing links were residing from RedDot to the webserver. And then the text links appeared correctly were pointing to my webserver path, as they should always have been. <sigh of relief here> Moral of the story: if you run into a situation with missing documents AND they are trying to link to your RedDotServerName/ImageCache/ document.pdf you may want to try updating your Asset Manager as it could save you a few headaches. Please let me know how often you run this particular task and if automated, how you automated it. I'd really LOVE to not deal with this again! Best, Kelly -- You received this message because you are subscribed to the Google Groups "RedDot CMS Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/reddot-cms-users?hl=en.
