>>>>> "rpjday" == rpjday <[EMAIL PROTECTED]> writes:
rpjday> a number of folks on this forum probably remember the rebate
rpjday> offer associated with red hat 7.2: send in proof of purchase for
rpjday> both 7.2 and a recent, previous version of red hat, and get $20
rpjday> back. sounded like a nice idea at the time.
...
rpjday> and just now, i got an email from "the rebate center" (clearly an
rpjday> independent organization to whom red hat sub-contracted the rebate
rpjday> process), telling me that my rebate has been denied. reason?
rpjday> original rebate form not submitted.
[much unfortunate unpleasantness snipped]
rpjday> so, red hat, i'm curious -- did you *deliberately* look for the
rpjday> most inflexible, bureaucratic, incompetent company to handle these
rpjday> rebates? or did it just turn out that way?
I'm sorry you had this much hassle. I'll make sure your email gets to the
people in charge of choosing/working with this subcontractor. It shouldn't
be this messed up (although I can see a kind of "Department of Motor
Vehicles" logic in the "you don't have the form, you don't get the rebate"
statement). Most of the company (in the US at least) is out of the office
until January, so it might be a while before the right people get
involved...
rpjday> god help us all if you hire your trademark lawyers from the same
rpjday> place.
Nice sniping.
Ed
--
Ed Bailey Red Hat, Inc. http://www.redhat.com/
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