On Thursday 30 May 2002 11:27, you wrote:
> I agree with you. Every 'i' and 't' can't be expected, and I always
> could file a bug report. But wait!! I already did.
> https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=65675
> Following that, I replied offline saying that it should have been
> documented. I received an email informing me that I was, more or less,
> curt. And that I had been added to his procmail filter, so don't bother
> replying. And that he didn't mind checking my 'bugs' as NOTABUG, and
> that he would be sure to look down on any future 'bugs' I might have.
> I'd post the email, but it pissed me off so much that I deleted it.
Oh jeeze...
Do I know where you're at. You see, I made my living doing software
QA for many years. Sounds like you've come up against a Prima Dona
Developer. No doubt your bug report neglected the offer to grovel at the
developers feet, kiss they're toes, and tell them you're not worthy.
_If_ you want to get this fixed you have to make a stink. The only hope is
to get the ear of someone higher up the food chain that can tell this person
they're being a jerk.
> I have to admit, this is the first time I've felt of RedHat as a
> corporate entity.
This sounds like the act of one dev. Too bad you deleted the email.
If it came from within redhat.com, you should have forwarded it to as many
people inside RedHat as you thought appropriate. With a civil comment.
A well placed, thoughtful email will get more action than a thousand emails
shouting "you fsck'ing @%^@$". Not that I am assuming your "curt" email
was insulting.
Given that I use Mesa stuff I might just hit this same problem. Maybe. If
I do......
I don't claim to be a great coder, doc writer, etc. But, I do
appreciate it when someone who does not have to goes to the
trouble of pointing out where I screw up. This is a great way to learn.
Marking something as NAB when it clearly caused a problem for a user
just isn't cool.
~Rob
getting off soap box now.
--
Rob Saul.:|:[EMAIL PROTECTED]:|:.de recta non tolerandum sunt
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