MARKSHARE TRAINING PEOPLE DEVELOPMENT www.marksharetraining.co.id
Untuk pendaftaran atau informasi lebih lengkap, silahkan hubungi : Sdri. SARI Telp. 021.5793 2035 / 0858 9026 0140 E-mail : [email protected] / [email protected] If you no longer wish to receive message from us, click here to unsubscribe EFFECTIVE COMMUNICATION & INTERPERSONAL SKILL Hotel Oria Jakarta , 20 – 21 Oktober 2016 TOPIK PEMBAHASAN 1. The Power of Interpersonal Skills at Work • What are Interpersonal Skills • The Importance of Effective Communication • Typical Communication Challenges • Effects of Poor Communication • Barriers to Effective Communication • Group Activity 2. Successful Interpersonal Skills • Using the Right Words o What You Say vs How it is Interpreted o What are the Words to Avoid? o Choosing Positive Words • Body Language o Eye Contact o Greeting the Customers o Standing and Sitting Postures o Walking Confidently o Facial Expressions and Gestures 3. Enhancing Your Emotional Quotient • Developing Self Awareness • Managing Emotions • Improving Motivation • Improving Empathy • Improving Social Skills 4. Building Relationships at Work • Building Rapport and Maintaining Relationships • Personality Profiling • Understanding the Different Personality Traits • How to Handle Different Personalities 5. Influential Communication Dynamics • The 5-Step Process for Influencing Skills • Sharpening Your Influencing Skills • The Four Patterns of Influence • Influencing Different Personality Types 6. Managing Difficult People • Types of Difficult People • Handling Difficult People Professionally • Handling Conflict Tactfully Investasi Full Fare : Rp. 4.500.000,-/Peserta Group ( 3 orang ) : Rp. 4.000.000/peserta NOTANGGALJUDUL TRAININGKET 120 - 21 SeptProfessional Debt Collection : The Getting Paidalmost running 221-SepTelemarketing Skillconfirm running 322 - 23 SeptExtraordinary Journalism Corporate Websitealmost running 422 - 23 SeptBandung : Total Quality Management ( TQM )almost running 526 - 27 SeptEsthablishing Service Excellencealmost running 627 - 28 SeptHandling Complaint & Difficult customerconfirm running 728 - 29 septManaging Office & Filing Systemalmost running 829 - 30 septFinancial Control Managementalmost running 929 - 30 SeptPayroll Adm System Implementation with excel 2007 / 2010almost running 1029 - 30 SeptBALI :Supervisory Skill : Be Great Supervisoralmost running 1129 - 30 septStrategic Vendor & Sourcing Managementconfirm running NOTANGGALJUDUL TRAININGKeterangan 14 - 5 Okt Strategi penerapan Compliance & risk management sektor keuangan non Bankalmost running 24- 5 OktBasic Accountingalmost running 36 - 7 OktMaintenance of Buildingconfirm running 47 Okt Powerpoint Do Moreconfirm running 510 - 11 OktFinancial Statement Analyst ( FSA )almost running 611 - 12 OktCorporate Journalismconfirm running 713 - 14 OktAdvanced Selling skill for Maximum profitalmost running 813 - 14 Okt Best practice Warehouse Managementconfirm running 917 OktBusiness Process Mappingalmost running 1017 - 18 OktGeneral Affairs Development Program ( GA )almost running 1118 - 19 OktFinance for Finance Executive ( FINON )almost running 1220 - 21 OktProfesional Secretary development Programalmost running 1325 - 26 OktTechnical Report Writing ( TRW )almost running 1425 - 26 Oktnegotiation for Purchasingconfirm running 1526 - 27 Oktnew product Development ( NPD )almost running 1627 - 28 OktContract & tender management in Procurementalmost running Luar Kota 16 - 7 OktSurabaya : Risk Based Internal Auditconfirm running 26 - 7 OktBALI : Training For Trainers ( TFT )almost running 36 - 7 OktBandung : Effektif Time Managementalmost running 420 - 21 OktSurabaya : Risk Management berbasis ISO 31000almost running 520 - 21 OktBandung :Total Quality Management ( TQM )almost running 620 - 21 OktBatam : Supervisory Skillalmost running 720 - 21 OktBandung : Procurement & Supply chain managamentalmost running 827 - 28 OktBALI : Leadership & managerial Skillalmost running 927 - 28 OktBALI : Talent managementalmost running 1027 - 28 OktBALI : Training Needs Analyst ( TNA )almost running 1127 - 28 OktSurabaya : Presentation & negotiation Skillalmost running 1227 - 28 OktSurabaya : problem Solving & Decision Makingalmost running For More Info & Registration Call Us : 021 – 5793 2035 / 0858 9026 0140 ( SARI ) [email protected] / [email protected]
