I hope this is helpful to someone. Please note: I use Ubuntu64
I had the same problem. FF 3.5.9 resulting in "Java applet unable to load" when 
accessing CRA's Account page.
I found that FF 3.6 has replaced IceTea with SunJava6 plugin:
https://help.ubuntu.com/community/AMD64/FirefoxAndPlugins#java
I followed the instruction for FF3.6, replaced IceTea with SunJava6 and success 
- I can now access CRA Account page without any problems.
Cheers.

Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.9) Gecko/20100402
Ubuntu/9.10 (karmic) Firefox/3.5.9

-- 
Java applet unable to load
https://bugs.launchpad.net/bugs/553452
You received this bug notification because you are a member of Registry
Administrators, which is the registrant for Iced Tea.

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