Thanks for the info.



On 2015-09-17, at 1:00 PM, [email protected] wrote:

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> Today's Topics:
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>   1. Can't share admin screen with more than one computer
>      (Jean-René Dastugue)
>   2. Re: Can't share admin screen with more than one computer
>      (Terry J. Melton)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Thu, 17 Sep 2015 19:53:49 +0200
> From: Jean-René Dastugue <[email protected]>
> To: [email protected]
> Subject: Can't share admin screen with more than one computer
> Message-ID: <[email protected]>
> Content-Type: text/plain; charset=utf-8
> 
> Hi,
> 
> Apple Remote Desktop 3.8 on my MacBook Pro (Retina, mid 2014) OS X 10.10.5
> 17 clients with ARD Client 3.8.4, OS X 10.9.5 (mixed iMacs, 2011 to 2013 
> models)
> I can control, observe, copy, etc., etc. BUT I can't share my screen with the 
> 17 clients. Clients' screens stay black. It only works if I share my screen 
> with only one client, which is useless. 
> I've updated two iMacs to 10.10.5 for testing purpose and the problem is 
> still there. Thinking it was maybe caused by the lab network I've created a 
> wifi network with my MBPro but it didn't resolve the issue either.
> 
> Does anyone here has the same problem?
> 
> 
> --
> Jean-René Dastugue
> 
> ------------------------------------------------
> 27, allée de Brienne
> 31000 TOULOUSE - France
> Tél : +33 5 81 14 37 66 
> Mobile : +33 6 63 11 66 15
> Email : [email protected]
> iChat / AIM : [email protected]
> ------------------------------------------------
> 
> 
> 
> 
> ------------------------------
> 
> Message: 2
> Date: Thu, 17 Sep 2015 18:52:21 +0000
> From: "Terry J. Melton" <[email protected]>
> To: Jean-René Dastugue <[email protected]>,
>    "[email protected]" <[email protected]>
> Subject: Re: Can't share admin screen with more than one computer
> Message-ID: <[email protected]>
> Content-Type: text/plain; charset=utf-8
> 
> ARD has become pretty buggy in it's old age. I just tested the screen sharing 
> function in my 3.8 version of ARD on a MacBook running 10.10.5 that was 
> connected to a Thunderbolt display. I used a handful 10.9.5 and 10.10.5 
> client machines and saw the issue you described. I came up with a very goofy 
> workaround that's a little unwieldy, hopefully the issue is fixed in the 
> future. Try the steps below to see if it helps you.
> 
> 1. Quit ARD and relaunch it.
> 2. On all the Macs that you want to screen share to, send a kickstart start 
> command via the UNIX command functionality in ARD to restart the ARDAgent 
> service on the client machines. (https://support.apple.com/en-us/HT201710)
> 3. After the restart, select the machines you want to share to and use the 
> following Screen Share options (these worked the most reliably for me)
>    -Source: This Computer
>    -Source Display: Main display
>    -Target Computers: uncheck "Prevent use of local desktop"
> 4. Here's the goofy part: After you click the "Share Screen" button, go 
> through each machine in your list and try to switch from "Observe" to 
> "Control". It's helpful to have multiple machines in one large Observe window 
> to see all the screens at once. Eventually one of the machines that you 
> switch to "Control" will be the magic one! All of the machines should then 
> display the screen you are sharing.
> 
> It's possible you might only need steps 3 and 4, and it might be possible to 
> test with the other Screen Share options and get them to work, but the ones 
> above seemed to work best for me. I also wouldn't hold my breath to see the 
> problem fixed. ARD isn't much of a priority for Apple these days. There's 
> bugs in it that have been there for years that have never been fixed. Usually 
> they're fixed by quitting and re-opening ARD, but it's still a pretty good 
> indicator of how little time Apple spends maintaining the product. Then 
> again, it also used to cost $500 for a license years ago and now it's down to 
> $80.
> 
> You might want to look at Reflector instead if you want to share your screen 
> to multiple Macs at one. It also supports iOS, Windows, and Android clients 
> as well.
> 
> 
> Terry Melton
> Sr. Macintosh Administrator
> Laureate Education
> [email protected]
> 
> 
> 
> 
> 
> 
> 
> 
> 
> On 9/17/15, 1:53 PM, 
> "[email protected] on behalf 
> of Jean-René Dastugue" 
> <[email protected] on behalf 
> of [email protected]> wrote:
> 
>> Hi,
>> 
>> Apple Remote Desktop 3.8 on my MacBook Pro (Retina, mid 2014) OS X 10.10.5
>> 17 clients with ARD Client 3.8.4, OS X 10.9.5 (mixed iMacs, 2011 to 2013 
>> models)
>> I can control, observe, copy, etc., etc. BUT I can't share my screen with 
>> the 17 clients. Clients' screens stay black. It only works if I share my 
>> screen with only one client, which is useless. 
>> I've updated two iMacs to 10.10.5 for testing purpose and the problem is 
>> still there. Thinking it was maybe caused by the lab network I've created a 
>> wifi network with my MBPro but it didn't resolve the issue either.
>> 
>> Does anyone here has the same problem?
>> 
>> 
>> --
>> Jean-René Dastugue
>> 
>> ------------------------------------------------
>> 27, allée de Brienne
>> 31000 TOULOUSE - France
>> Tél : +33 5 81 14 37 66 
>> Mobile : +33 6 63 11 66 15
>> Email : [email protected]
>> iChat / AIM : [email protected]
>> ------------------------------------------------
>> 
>> 
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> End of Remote-desktop Digest, Vol 12, Issue 10
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