Okay folks... I will apologize for making a post which opened the floodgates of Maggiore cheerleading. I do not have ten of their repeaters, or the working relationship with them that would necessarily be built due to that level of contact and funding. I was representing the one-repeater return customer (club) that should have perhaps received a little more courtesy. I know it is easy to become busy and need to cope with the stresses of the day, and even a more or less successful business person will have such days. It is regrettable that so much bandwidth was used in making e-mail contact with the business, and that so much pain resulted. I would guess that it will now be difficult for me to get any satisfactory customer service from Maggiore since I have been called a liar by everyone from Russ to Paul. As a result, I doubt I'd even be able to order parts. So.. That's life in the fast lane.
73, Steve <fine> ----- Original Message ----- From: "russ" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, October 29, 2004 7:43 AM Subject: Re: [Repeater-Builder] Re: maggiore's service > Hello All, > I have been dealing with Maggiore for many years. I can say that I have > asked the history of many repeaters and transmitters and receivers in > housings over the years and I have always with out fail gotten an answer > from Dee Maggiore in a timely fashion. Some times on some really old stuff. > I do not use there Internet address or web site. I use the old fashion way I > just call them on the phone and speak to a person. Works every time! > On the Metro-Comm repeater system we would not think of using any thing but > Maggiore as some of our sites are very hard to get to and some are just far > away. I DO NOT want any thing at any of our sites that you have to go fix. > The Maggiore repeaters fit the task they work well and do not break down. We > use mostly the new R-1 on 144, 222 and 440 for 900 we use Kenwood and on > 1296 we use Icom. We even have a Maggiore on our 10 meter repeater. We do > plan to replace the 10 meter Maggiore and as Maggiore no longer makes a 10 > meter repeater I am not sure what we will replace it with. I have been > talking with the folks over at Cook Towers about a new Johnson for 10 > meters. Mite be the way to go. > Very best, > Russ, W3CH > Trustee, Metro-Comm, INC > W3PS/RPT. > ----- Original Message ----- From: "Steve Grantham" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, October 28, 2004 8:55 PM Subject: Re: [Repeater-Builder] Re: maggiore's service > Paul, > > Thank you for replying. I will have to go to the computer on my desk, and > I will forward you copies of previous outgoing messages and reply bounce > messages that were sent and received here via my alternate ISP. It has been > months, early in the year, but I had contacted your office via telephone for > information concerning our club's repeater. You may remember that you did > not wish to provide me with information concerning our property, because you > wanted to protect a transactor's privacy. I had also contacted you at least > once via the email listed on your web site [EMAIL PROTECTED] Following that, > when I tried to reach you via email for further support, the messages > bounced and bounced. Though I probably should have tried to call you via > phone, I'm a pretty busy guy, and email has the benefit of shifting time and > documenting communications. I finally just gave up. At the present time, I > am not prepared to expend the time necessary to complete the project > concerning the Hi-Pro repeater. Maybe later. > > Thanks! > Steve Grantham > ----- Original Message ----- From: "pm3349714" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, October 28, 2004 2:43 PM Subject: [Repeater-Builder] Re: maggiore's service > Mr. Grantham, > > Your statements cannot be further from the truth. We take pride in > our customer service and stand by our product 100%. We looked thru > our spam filter to see if your email got shuffled there. We cannot > find anything from you all the way back to July 04. Your statement, > that we will not assist anybody unless their name is associated with > the serial number, is false. We will assist anybody who calls > regardless of how old the equipment is or how many owners there were. > As for replying to emails, we answer all emails. We also have a > phone number that you can call and talk to a real person. If you need > assistance, you can call me personally at 610-436-6051, 8:30 A.M. to > 4:30 P.M., E.S.T. and I will be glad to help you. > > Russ, I remember those days also. We have come a long way from the > garage to owning our own building. > > Here at Hi Pro, we make customer service and satisfaction our top > priority. > > Paul Maggiore, Vice President > Maggiore Electronic Lab (Hipro) > Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/Repeater-Builder/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
