On Apr 11, 2008, at 6:27 AM, Dail Terry wrote:
> Eric,
> You may have lost track of the fact that this is a site to ask  
> questions and people knowledgeable in the subject answer.  (Note the  
> answer Bruce gave  to the question)  The answer you gave makes me  
> wonder if it isn't time for you to step back and re-evaluate your  
> position on this  board.  There are some very talented people very  
> willing to share their experience and knowledge. With an answer as  
> you gave, it appears as though you are NOT one of them. Next time I  
> ask a question, please don't bother to answer.
> Dail
> N6DGT

Dail,

(Little bit of a long response, but I type fast -- don't take it as  
"angry" -- many people make that mistake when it comes to e-mail, it's  
even been proven by "real" scientists.)

The answer was a very good one, since the manufacturer that bought  
them is still more than happy to answer questions about "dead"  
product... something rarely seen in business these days.

Many of our used products we use in Amateur Radio are MORE than  
adequately supported by manufacturers who won't make a DIME on giving  
out information on old "acquired company" products... especially when  
the question comes from a ham who'll never buy anything from them  
brand new, ever.

The reality is -- when a company goes out of their way to support  
"old" products from previous company names -- we here all appreciate  
that VERY much.

Eric's answer was 100% accurate and correct -- you have a product that  
*is* still supported by a manufacturer who is VERY helpful to even us  
piddly little ham radio customers.  Contacting them will both get you  
the most correct and accurate answer to your question, as well as  
getting the answer in the most timely fashion possible.

All Eric was saying was something like...

You:  I need some information on my Ford.
Eric: Ford was bought by Chevy.  Have you talked to them?  They are  
supporting Fords still!

You misunderstood and took his "have you called them?" wrong.  The  
joys of e-mail.

There's no accounting for taste, but given an 800 number direct to the  
people that made and still support a product line, and an Internet  
mailing list -- I know which one I'd want my answers from!

I try to look at it this way on online forums -- did Eric answer HARM  
you in any way?  No.  Was the snippy response more HARMFUL than his  
comment?  Yeah... maybe.  When it becomes "personal" it almost always  
is just someone venting... and you attacked his experience level and  
indirectly claimed he had no knowledge.  That's often counter- 
productive to having an online community.

Hopefully my response here isn't HARMFUL to you.  Just trying to  
explain why you got the answer that you did.

Thanks to Eric for his continued support of the group and useful  
contributions.  I too, appreciate his contribution to this online  
"community".  Check back in the list archives if you question his  
abilities or his sincerity in offering you what he saw as the BEST  
solution to your question.

--
Nate Duehr, WY0X
[EMAIL PROTECTED]



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