many people dont realize that the fcc has never put your old grol (ie)
on the new FCC data base that was started in the late 90s
it seems that if you had a grol before 1998 or thereabouts ( the inception of
the fcc online data base), then your license may not be in the database
forget trying to get them to look up your paper license
if you lose the paper license, you are out of luck and will have to retest
you may be able to call them up and tell them your info from your copy
these licenses are still classified as lifetime licenses
check yours on line on their site just to make sure its in there
you probably have checked the site for your amateur information
don't be surprised if you think you have a valid commercial license and
you discover there is no record of it on the fcc site