Contegix Customer:
Please do not reply to this email. If you have any questions, please submit a
support request to [email protected].
Impact on Customers: None
As a result of the power issue we encountered on April 29th, which as you know did not result in any downtime due to redundancy systems
operating as designed, it has been determined the Automatic Transfer Switch for two of our datacenters (DC02 & DC03) must be repaired.
We have carefully developed a plan for the repair which should minimize the risk to our customers. The plan requires us to transition these
two datacenters to an alternate power source located in the building. As a result of this plan, we are scheduling maintenance windows to
first migrate our power service to the alternate source and then to migrate back to the primary source. Please rest assured that we will
continue to operate with standard UPS and generator redundancy while on this alternate power source.
During this maintenance, we will have additional Contegix datacenter management personnel, as well as several contractors, on-site for the
duration of the maintenance windows. We have worked diligently, carefully, and thoughtfully to engineer a methodology which should have
absolutely no impact upon our customers. We have also included contingency plans, including additional generators and switch gear in place,
in the unlikely event something does not go as planned.
The maintenance windows scheduled will be as follows:
Transition from current power source to alternate power source
- Maintenance Window Start Date & Time: May 18th, 2009 11:00 PM CT
- Maintenance Window End Date & Time: May 19th, 2009 05:00 AM CT
Transition back from alternate power source to primary power source
- Maintenance Window Start Date & Time: May 21st, 2009 11:00 PM CT
- Maintenance Window End Date & Time: May 22nd, 2009 05:00 AM CT
It is possible some of these dates could change, and we will notify you as soon
as possible if a change is indeed required.
Please feel free to contact us with any questions or comments.
Sincerely,
Contegix Support
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Contegix
900 Walnut Street
Suite 700
Saint Louis, MO 63102
Phone: 314.622.6200 ext. 3
Toll Free: 877.4.CONTEGIX ext. 3
Fax: 314.621.4422
E-mail: [email protected]
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