Free-Reprint Article Written by: Kent Jacobson, a.k.a. Mr. Success See Terms of Reprint Below.
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Additional Article Information: =============================== 306 Words; formatted to 65 Characters per Line Distribution Date and Time: Fri Apr 28 00:01:40 EDT 2006 Written By: Kent Jacobson, a.k.a. Mr. Success Copyright: 2006 Contact Email: mailto:[EMAIL PROTECTED] Article URL: http://thePhantomWriters.com/free_content/d/j/are-your-customers-satisfied.shtml For more free-reprint articles by this Author, please visit: http://thePhantomWriters.com/free_content/d/index.shtml#Kent_Jacobson,_a.k.a._Mr._Success --------------------------------------------------------------------- Are Your Customer's Satisfied? Copyright © 2006 Kent Jacobson, a.k.a. Mr. Success Shortcut 2 Success http://www.Shortcut2Success.com Do you monitor how satisfied your customer's are with the service or product provided to them? If you do great, if not, you definitely need to start. The reason to maintain customer loyalty is obvious, look at all the competition that is in the market place. Customer loyalty to you and your product or service is a key component to maintaining a successful business. Where to begin? Begin by improving you & your companies listening skills at all levels. Every contact made by you or your personnel via the internet, phone or in person is a potential "Customer Moment" and can provide early indications of potential problems. I mean everybody, from the dock to board room; train yourself and personnel to listen. Listen to what may be considered a trivial or off the cuff comment, document it and discuss internally. These comments may actually become a real customer issue, and if dealt with sooner rather than later will build customer satisfaction and loyalty. Next, develop a feedback system that supports the collection of customer information and can even provide a response mechanism when required. To implement this system, you will need to assign a person or small team to decide what is best for your business and customer base. You might even engage some of your faithful customers in this project. Active listening to you customers is not easy at first, but you will recognize the power and monetary benefit of avoiding customer complaints and heading off problems before they escalate. Just remember the last time you were the recipient of poor customer service! Do not fail to act on what you information gained through your customers voice. If additional training is required seek out subject matter professionals and organizations to assist you. The investment will be worth it, just ask your customers what they think! --------------------------------------------------------------------- Kent Jacobson, a.k.a. "Mr. Success" is a trusted authority in the success field and provides valuable success information for free through his website at: http://www.Shortcut2Success.com . You can also read Kent's Success Blog to find more success secrets at: http://www.Shortcut2Success.com/blog --- END ARTICLE --- ..................................... TERMS OF REPRINT - Publication Rules (Last Updated: April 7, 2005) Our TERMS OF REPRINT are fully enforcable under the terms of: The Digital Millennium Copyright Act http://thomas.loc.gov/cgi-bin/query/z?c105:H.R.2281.ENR: ..................................... *** Digital Reprint Rights *** * If you publish this article in a website/forum/blog, You Must Set All URL's or Mailto Addresses in the body of the article AND in the Author's Resource Box as Hyperlinks (clickable links). * Links must remain in the form that we published them. Clean links should point to the Author's links without redirects having been inserted into the copy. * You are not allowed to Change or Delete any Words or Links in the Article or Resource Box. Paragraph breaks must be retained with articles. 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