*Please submit resumes to [EMAIL PROTECTED]

*Title: SAP CRM Project Manager          *

*Location: Herndon, VA*

*Length: 12+ Months*


* *

The  Project Manager position is part of a cross functional team with
responsibility to lead the project preparation through go live & support of
the enterprise-wide implementation of SAP CRM to ensure it supports
enterprise business processes for inbound and outbound CRM. This position is
responsible for managing the process analysis/design, configuration, testing
and implementation of the SAP inbound and outbound CRM initiatives at
Volkswagen Group of America.

The candidate will ensure overall design is compliant with US and global
direction to provide a design that will:

   - Replace the current inbound call center CRM applications
   - Implement an outbound CRM solution including campaign management
   - Ensure the solution will integrate into the existing enterprise
   application architecture

The candidate will also determine the effort and overall budget required to
implement SAP inbound and outbound CRM. This is to include providing
analysis and recommendations on how the implementation of the SAP inbound
and outbound CRM will integrate into the existing application landscape.

The candidate will be required to lead the project team in the
implementation for inbound and outbound CRM. This will include leading the
project team in the configuration scenarios focusing on playbacks of actual
end-to-end capabilities of SAP solution to the user community, identifying
additional gaps/requirements and solutions/workarounds, and providing
guidance, support and direction to Project Teams through full implementation
cycle, including: Design, Build, Testing, Implementation, and Stabilization.

* *

*General Functions/Responsibilities*

* *

   - Plays the lead role in planning SAP CRM implementation and change
   management in the VWGoA business

   - Draft, maintain and gain approval for project documentation, including
   Project Charters, Project Plans and reports
   - Oversee the translation of business requirements into detailed Business
   - Manage deliverables as required
   - Identify and engage with relevant end-users
   - Participate in high-level scoping of requirements for SAP systems and
   tools to check possible fit with existing application(s) and to propose
   development/modification options
   - Provide regular status reporting to relevant stakeholders
   - Draft rollout plans for field approval and participate in deployment

*Unique Requirements:  *

* *

   - Effective Leadership and Project Management Skills
   - Clearly articulate project vision and deliverables to team members
   - Define critical success factors
   - Drive delivery of project milestones on time and budget
   - Advanced technical knowledge, with hands‑on experience in SAP CRM
   including CIC
   - Process focused orientation in CRM functional knowledge
   - Strong Business transformation analytical, problem-solving skills
   - Strong verbal and written communications skills, with an ability to
   express technical concepts in business terms
   - Communicate orally and in writing, at all levels, both internally and
   - Strong teamwork and interpersonal skills
   - Thorough knowledge of CRM strategy, process, and tools
   - Current knowledge of best practice tools and methods
   - PC/Desktop experience using Microsoft Vista or XP including utilization
   of Microsoft Office Professional software.
   - Strong leadership and decision making abilities

 ·         Must be able to work on multiple complex tasks, meet deadlines,
and deal with conflicting priorities

* *

*Educational Requirements:  *

* *

·         A Bachelor's degree in Marketing, Business or related discipline
is required.  A Master's degree is preferred.

·         Knowledge of beginners to intermediate German language is desired,
but not necessary.

Thanks & Regards,


IT Logix


You received this message because you are subscribed to the Google Groups 
To post to this group, send email to reqsresumes@googlegroups.com
To unsubscribe from this group, send email to [EMAIL PROTECTED]
For more options, visit this group at 

Reply via email to