*Please submit resumes to [EMAIL PROTECTED]

Microsoft Application consultant

Rate: 55/hr (Max)

Client: John Deere

Location :- Moline,IL

Duration :- 4-6 months





First call assistance (tier 2) and second call (tier 2 after escalation) for
certain tools and applications.

        Receive customer's request and track progress to closure.

        Validate description of issue with user and confirm attempts to
resolve.

        Continue diagnostic determination.

        Attempt to isolate and resolve issue.

        Advise user on appropriate methods and operations.

        If needed provide escalation for issue with additional information.

        Coach user on product's purpose, support process, cost and training

        Provide custom services for certain tools (template, reports, etc.)

        Create, maintain and share user training documents.

        Operate within service level agreements and maintain metrics



Tools and applications to include but not limited to:

        Sharepoint 2003, 2007

        Desktop data tools MSQuery, QMF for Windows, DDE, Excel and Access

        Assistance with SQL and DB connectors

        Microsoft Project, Word, Powerpoint, Visio

        Jive Clearspace



Qualifications and skills:

        Customer service orientation

        Great communication skills

        Attention to detail

        Knowledge of desktop tools, specific tools and business
applications.

        Good analytical and diagnostic skills

        Microsoft certification is desirable

Thanks & Regards,

Gopal
IT logix
[EMAIL PROTECTED]

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