*Please submit resumes to [EMAIL PROTECTED]

Microsoft Application consultant

Rate: 55/hr (Max)

Client: John Deere

Location :- Moline,IL

Duration :- 4-6 months

First call assistance (tier 2) and second call (tier 2 after escalation) for
certain tools and applications.

        Receive customer's request and track progress to closure.

        Validate description of issue with user and confirm attempts to

        Continue diagnostic determination.

        Attempt to isolate and resolve issue.

        Advise user on appropriate methods and operations.

        If needed provide escalation for issue with additional information.

        Coach user on product's purpose, support process, cost and training

        Provide custom services for certain tools (template, reports, etc.)

        Create, maintain and share user training documents.

        Operate within service level agreements and maintain metrics

Tools and applications to include but not limited to:

        Sharepoint 2003, 2007

        Desktop data tools MSQuery, QMF for Windows, DDE, Excel and Access

        Assistance with SQL and DB connectors

        Microsoft Project, Word, Powerpoint, Visio

        Jive Clearspace

Qualifications and skills:

        Customer service orientation

        Great communication skills

        Attention to detail

        Knowledge of desktop tools, specific tools and business

        Good analytical and diagnostic skills

        Microsoft certification is desirable

Thanks & Regards,

IT logix

You received this message because you are subscribed to the Google Groups 
To post to this group, send email to reqsresumes@googlegroups.com
To unsubscribe from this group, send email to [EMAIL PROTECTED]
For more options, visit this group at 

Reply via email to