Hope you are doing well!!!!
Please Send me the suitable profiles to
With rate confirmation Contact Details with Current Location.
Position: Business Analyst w/ ITIL
Duration: 12+ months
Location: Bloomington, IL (Need Local Only)
Rate: $40/hr (Not Negotiable)
Provide direction to Decision Support Services (DSS) to implement and customize
the various State Farm Service Management (SM) standards and processes so that
DSS understands how Service Management processes can be utilized to support and
manage data for business intelligence.
Gather information, conduct research and keeping abreast of business & IT
industry trends to provide business solutions
Developing, documenting, and communicating Service Level Management (SLM)
strategy, knowledge, and information.
Coordinate and create the development of processes, procedures, training &
Develop and execute presentation materials to educate Decision Support Services
(DSS) on Service Level Management (SLM).
HP Service Desk and HP Service Manager tool experience, as well as Service
Catalog, Cognos and other SM reporting tools
Establish and maintain a strong relationship with various business partners to
help them define them apply Service Management principles
Consult, drive, participate and contribute to strategy, development, and
improvement of Service Management process within the service, function,
components, workgroups and other efforts.
Help resolve issues.
Background in Information Technology
Background in Business Intelligence
Industry experience of ITIL
Practical application knowledge of Service Management used
Exceptional interpersonal and communication skills, both verbal and written
Strong analytical abilities and understanding of technical concepts
Ability to work in a dynamic environment
Uses broad-based knowledge in analyzing potential impact of change to other
Ability to manage and prioritize work with highest level of autonomy
Ability to provide highest level of support for problem and issue resolution
Conceptual Thinking - Ability to identify patterns or connections between
situations that are not obviously related.
Information Seeking - Go beyond the questions that are routine or required.
Influencing Others - Ability to persuade, convince, influence, or impress
Optimizing Team Performance - Works cooperatively with others, be part of the
team, work together.
Analytical Thinking - Organizes the parts of a problem, situation, etc., in a
Drive for Results - Exceeding expectations.
Thanks & Regards,
Data Group, Inc.
Certified Minority Women Owned Business Enterprise (MWBE) & Small Business
|Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 |Email:
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