Hi All, Hope you are doing well!!!!
Please Send me the suitable profiles to sop...@datagrp.com With rate confirmation Contact Details with Current Location. Position: Business Analyst w/ ITIL Duration: 12+ months Location: Bloomington, IL (Need Local Only) Rate: $40/hr (Not Negotiable) Responsibilities: Provide direction to Decision Support Services (DSS) to implement and customize the various State Farm Service Management (SM) standards and processes so that DSS understands how Service Management processes can be utilized to support and manage data for business intelligence. Gather information, conduct research and keeping abreast of business & IT industry trends to provide business solutions Developing, documenting, and communicating Service Level Management (SLM) strategy, knowledge, and information. Coordinate and create the development of processes, procedures, training & other communication Develop and execute presentation materials to educate Decision Support Services (DSS) on Service Level Management (SLM). HP Service Desk and HP Service Manager tool experience, as well as Service Catalog, Cognos and other SM reporting tools Establish and maintain a strong relationship with various business partners to help them define them apply Service Management principles Consult, drive, participate and contribute to strategy, development, and improvement of Service Management process within the service, function, components, workgroups and other efforts. Help resolve issues. MUST HAVE: Background in Information Technology Background in Business Intelligence Industry experience of ITIL Practical application knowledge of Service Management used Exceptional interpersonal and communication skills, both verbal and written Strong analytical abilities and understanding of technical concepts Ability to work in a dynamic environment Uses broad-based knowledge in analyzing potential impact of change to other areas Ability to manage and prioritize work with highest level of autonomy Ability to provide highest level of support for problem and issue resolution Critical Competencies: Conceptual Thinking - Ability to identify patterns or connections between situations that are not obviously related. Information Seeking - Go beyond the questions that are routine or required. Influencing Others - Ability to persuade, convince, influence, or impress others. Optimizing Team Performance - Works cooperatively with others, be part of the team, work together. Analytical Thinking - Organizes the parts of a problem, situation, etc., in a systematic way. Drive for Results - Exceeding expectations. Thanks & Regards, Sophia Jones Technical Recruiter Data Group, Inc. Certified Minority Women Owned Business Enterprise (MWBE) & Small Business Enterprise (SBE) ________________________________________ |Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 |Email: sop...@datagroupinc.net|Website: www.datagroupinc.net| ________________________________________ Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "remove" and include your "original email address/addresses" in the subject heading. Include complete address/addresses and/or domain to be removed. We will immediately update accordingly. We apologize for the inconvenience if any caused to you. ________________________________________ --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to firstname.lastname@example.org To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en -~----------~----~----~----~------~----~------~--~---