Hi All,
 

Hope you are doing well!!!!

 

Please Send me the suitable profiles to 

sop...@datagrp.com 

 

With rate confirmation Contact Details with Current Location.

 

Position: Business Analyst w/ ITIL
Duration: 12+ months
Location: Bloomington, IL (Need Local Only)
Rate: $40/hr (Not Negotiable)

 

Responsibilities:

Provide direction to Decision Support Services (DSS) to implement and customize 
the various State Farm Service Management (SM) standards and processes so that 
DSS understands how Service Management processes can be utilized to support and 
manage data for business intelligence.

 

Gather information, conduct research and keeping abreast of business & IT 
industry trends to provide business solutions 

Developing, documenting, and communicating Service Level Management (SLM) 
strategy, knowledge, and information. 

Coordinate and create the development of processes, procedures, training & 
other communication 

Develop and execute presentation materials to educate Decision Support Services 
(DSS) on Service Level Management (SLM).

 

HP Service Desk and HP Service Manager tool experience, as well as Service 
Catalog, Cognos and other SM reporting tools 

Establish and maintain a strong relationship with various business partners to 
help them define them apply Service Management principles

 

Consult, drive, participate and contribute to strategy, development, and 
improvement of Service Management process within the service, function, 
components, workgroups and other efforts. 

 

Help resolve issues. 

 

MUST HAVE: 

Background in Information Technology 

Background in Business Intelligence 

Industry experience of ITIL 

Practical application knowledge of Service Management used 

Exceptional interpersonal and communication skills, both verbal and written 

Strong analytical abilities and understanding of technical concepts 

Ability to work in a dynamic environment 

Uses broad-based knowledge in analyzing potential impact of change to other 
areas 

Ability to manage and prioritize work with highest level of autonomy 

Ability to provide highest level of support for problem and issue resolution  

 

Critical Competencies: 

Conceptual Thinking - Ability to identify patterns or connections between 
situations that are not obviously related. 

Information Seeking - Go beyond the questions that are routine or required. 

Influencing Others - Ability to persuade, convince, influence, or impress 
others. 

Optimizing Team Performance - Works cooperatively with others, be part of the 
team, work together. 

Analytical Thinking - Organizes the parts of a problem, situation, etc., in a 
systematic way. 

Drive for Results - Exceeding expectations.


Thanks & Regards,

Sophia Jones
Technical Recruiter
Data Group, Inc.
 
Certified Minority Women Owned Business Enterprise (MWBE) & Small Business 
Enterprise (SBE)
________________________________________
|Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 |Email: 
sop...@datagroupinc.net|Website: www.datagroupinc.net|
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