*Please submit resumes to go...@itlogix.com.* Short Description: The Arkansas Department of Human Services (DHS) is seeking a Help Desk Support to provide technical phone support to end users during a large scale PC Replacement Project. Local Candidates Preferred.
Complete Description: DHS is seeking qualified Help Desk Support in support of a large scale PC Replacement Project. The majority of the support will be helping end users save documents in their "My Documents" folder onto identified mass storage units and then notifying central network support when they have completed the transfer. Qualified candidates will have a minimum of 2 years experience in providing general PC phone support in a windows environment to end users. Years of Experience: 1 to 3 years field experience Education: 2 year associates degree or equivalent technical study Role Description: Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). Basic knowledge of electrical/mechanical principles and basic electronics. Read and comprehend technical service manuals and publications. Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices. Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Take active role in suggesting peripheral equipment. Detect and correct equipment errors. Prioritize and schedule own workload. Needs technical assistance on complex problems Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken" Microsoft Office Required 2 Years Microsoft Exchange Required 2 Years General PC Support Required 2 Years Excellent Communication Skills Required 2 Years Thanks & Regards, Gopal IT Logix go...@itlogix.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to firstname.lastname@example.org To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en -~----------~----~----~----~------~----~------~--~---