*Please submit resumes to go...@itlogix.com.*
The Arkansas Department of Human Services (DHS) is seeking a Help Desk
Support to provide technical phone support to end users during a large scale
PC Replacement Project.
Local Candidates Preferred.
DHS is seeking qualified Help Desk Support in support of a large scale PC
Replacement Project. The majority of the support will be helping end users
save documents in their "My Documents" folder onto identified mass storage
units and then notifying central network support when they have completed
the transfer. Qualified candidates will have a minimum of 2 years experience
in providing general PC phone support in a windows environment to end users.
Years of Experience: 1 to 3 years field experience
Education: 2 year associates degree or equivalent technical study
Role Description: Provide service and preventive maintenance activities on
element exchange/baseline products (products with element exchange service
and traditional maintenance philosophies; i.e., terminals, printers,
personal computers, etc.).
Basic knowledge of electrical/mechanical principles and basic electronics.
Read and comprehend technical service manuals and publications.
Knowledge of basic mathematics to read and understand various gauges,
meters, and measurement devices.
Able to diagnose and repair products by replacing worn or broken parts, and
making technical adjustments.
Makes appropriate use of reference publications and diagnostic aids in
resolving technical problems.
Take active role in suggesting peripheral equipment.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Needs technical assistance on complex problems
Assist in coordination of changes, upgrades and new products, ensuring
systems will operate correctly in current and future environment.
Provide accurate and complete answers to general use and administrative
environment questions in a timely manner.
Implement shared software, such as operating systems, configuration
management tools, application and development tools, testing tools,
compilers, and code editors.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken"
General PC Support
Excellent Communication Skills
Thanks & Regards,
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