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Hi All,


Hope you are doing well!!!!


Please send me the suitable profiles to 


With rate confirmation Contact Details with Current Location.


Position: Sr. Production Support Specialist, Enterprise Portal Applications

Location: Atlanta, GA

Duration: 6-12 Months 

Rate: $40/Hr 


The Sr. Production Support Specialist, part of the Enterprise Application 
Support organization, will provide technical and functional support for Cox 
Communications enterprise portal applications. This includes the underlying 
portal applications, administrative processes, customization capabilities, and 
integration touch points to other systems.  


Expected to function autonomously, performing assignments with instruction 
limited to results expected.  Must possess the ability to apply problem solving 
skills in order to creatively deal to with complex situations, and resolve 
complex problems. 


Candidate should have extensive experience in an IT support and operations 
role. This person will play an integral role in supporting, maintaining and 
enhancing an enterprise-wide portal in a dynamic cutting edge environment.


Job Duties: 

Provide technical and functional application support for the Cox Communications 
enterprise portal, built on Oracle Webcenter (formerly Plumtree and BEA 
Aqualogic ) product suite. 

Run routine maintenances procedures and health checks to insure the proper 
operation of the portal.

Advise on and resolve chronic issues.

Ability to understand custom code, trace errors and analyze system for design 
changes to ensure integrity, performance, accessibility, and recoverability of 

Manage/coordinate resolution of complex production support issues through 

Work with other application support team members to troubleshoot issues and 
ensure operational readiness as it relates to integration with upstream and 
downstream systems.  

Manage relationship/escalation to vendor BEA as it relates to issues with 
configuration of the applications.

Assist with proactive capacity planning for the Portal environment as usage and 
interdependencies grow.

Evaluate impact of patches to the application.

Define and implement monitoring requirements to identify issues before they are 
reported by end-users. 

Maintain application support documentation.

Act as on-call after hours support on a rotating basis addressing critical and 
high-priority issues opened for other business critical applications.

Deploy and validate changes to production during non-peak business hours.

Train team members and provide guidance, as needed for shared on-call duties

Other IT Support related tasks as deemed appropriate by management. 



5-10 years of technical support for enterprise web applications 

Senior Oracle Webcenter (formerly Plum tree and BEA Aqualogic) Production 
Support Engineer with 3-5 years experience to act as a lead and team trainer, 
as well as, expert trouble shooter.

Experience working in a UNIX, Linux, Windows, OS X, and Oracle 9i, 10G, 
Microsoft SQL server, .net, IIS technologies

Previous experience using an IT ticketing system for managing reported 

Previous experience using a change management system.

Proven analytical and problem solving skills sufficient to assess complex 
problems and recommend and implement effective solutions.

Able to make decisions under conditions of uncertainty, sometimes with 
incomplete information, that produces effective end results.

Independently perform assignments with instruction limited to results expected.

Excellent written and verbal communication skills.

Must have capability of working in a team environment to accomplish tasks both 
individually and through working with others.

Ability to work in a fast-paced, high-pressure environment.


 Thanks & Regards,


Sophia Jones

Technical Recruiter

Data Group, Inc.

Certified Minority Women Owned Business Enterprise (MWBE) & Small Business 
Enterprise (SBE)


|Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 |Email:|Website:|


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