Urgent---- *Remedy Administrator----EAD/GC/Citizen*-----*Colorado Springs,
CO*-----Contract To Hire

Send the resumes only on *s...@cy-tec.com*

*Remedy Administrator*

Colorado Springs, CO

Contract to Hire

*$55/hr on C2C*



*Remedy Administrator for a 6 month contract to hire position located
in Colorado Springs, CO*



*Requirements*

Maintain and administer the Enterprise Remedy system which includes: Remedy
distributed architecture, *Remedy Web Enterprise, Remedy core application
and Remedy database administration
Perform Remedy schema development*
Provide support for web-related database development activities
Collect and maintain metrics documenting Service Delivery Summary
performance thresholds
Collect and maintain metrics beyond those related to the Service Delivery
Summary as related to performance of the Front Range Consolidated Network;
provide these metrics to the government

*Job Responsibilities:*

*SME Remedy Administrator (7.1 platform or above*) responsible for
maintaining, modifying and developing custom software applications,
Enterprise Help Desk trouble ticketing application, Remedy.

This system is used to *process Trouble Tickets for Tier 1, 2 & 3
network*/computer
support of all customers, located worldwide.
Maintain/administer the Enterprise Remedy system which includes: Remedy
distributed architecture, Remedy Web Enterprise, Remedy core application and
Remedy database administration
Perform Remedy form/schema development
Provide support for web-related database development activities
Collect and maintain metrics documenting Service Delivery Summary
performance thresholds
Other responsibilities include collecting metrics, creating custom reports,
and creating and maintaining the Remedy system as-built drawings/diagrams
and instruction manuals.

Thanks and Regards

Syed Muzaffer Ali

CyberTec Inc

703 544 3902

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