Please send me your resume across shail...@aim-cc.com ASAP. Thank you....


*Role: BSA & QA Tester
Loc:  Dallas, Texas
Duration:  3+ months
Inclusive Rate:  $35.00 hr. C2C*


   - Experience 6 - 8 years with 3 - 4 working with any or all of the
   following applications Dialers in general, CRQM, eWFM, CTI / ANI with LPS
   - Most critical skills,  CTI / ANI with the LPS knowledge
   - This person needs to have very good people skills with the ability to
   draw out from the customer the details needed for each of the packages that
   will be delivered.
   - Must have the ability to adapt / come up to speed quickly due to
   delivery schedules.
   - Very detail focused with the ability to get sign offs of the
   requirements in relatively short period of time.
   - Will help create testing scripts for each of the product deliveries

Defines solutions (requirements, designs, services, recommendations) to
business/systems problems and owns the integrity of the solution through
customer acceptance and final disposition of solution.  Responsible for the
development, maintenance, management, and delivery of technical information
or documentation to the appropriate audiences in the appropriate Capital One
standard formats via print and online mediums.  Includes interface with
management, users, and information technology professionals to create
high-level conceptual solutions to business problems.  Usually possesses
significant knowledge in one or more business functional areas.  BSA’s
involved in agile projects will be expected to have responsibilities
throughout the project lifecycle.

New update on skills - does not need to have LPS if they have strong IVR

Required Skills:
- understand telephony systems (switches/dialers)
- IVR background
- CTI/ANI background
       *CTI - used as data collection and customer information routing to
agent that takes the call
       *ANI - used to pull customer info based on phone #, name, last 4 of
social, etc
CRQM - this is for call recording and data capture
EWFM - used for agent scheduling; this system over time helps estimate peaks
and valleys for agent scheduling


Aim Computer Consulting

N. Laurel Park Drive,

Suite #513,

Livonia, MI-48152

Phone:  734-591-3562 Extn.1+161

Fax: 734-418-2598

*shail...@aim-cc.com *


*www.aim-cc.com* <http://www.aim-cc.com/>**

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