*Position Title: *Genesys Engineer Location - Houston, TX
Duration – 6 months contract with possible extension *Roles and Responsibilities* *Role* The Genesys Engineer plays a key role with the maintenance of and production of Genesys and related telecommunications System, Functional and Systems Specifications. This person also functions as the configuration and maintenance of Genesys and telecommunication interfaces, Routing Plans and client hardware and software. This person works closely with the entire internal IT and business organizations, as well as various vendors and deployment teams to ensure the sustaining operation of call center technology in the IT production environment. This role ensures the stability and availability of a high quality enterprise level telecom infrastructure. *Responsibilities* - Provides principal level call center systems support and team leadership. - Ability to lead the call center technology team to implement call center systems and applications. - Manages the production of team related documentation, ensuring that all aspects of organization process are properly and completely documented. - Maintain and communicate issues Genesys Telecom network - Ensure the organization’s adherence to established SLAs. - Lead day-to-day operations to ensure that the team meets requirements and timelines. - Support future implementations of global telecom and voice solutions. - Daily troubleshooting and support of Genesys *Prerequisites * - Extensive working technical knowledge in the design and implementation of enterprise Contact Center telecom operations, including Genesys and Edity voice technologies. - Genesys and Edify, IVR and CTI configuration and maintenance experience. - Experience in leading a Telecomm, IT, or other technical team relationship. - Experience with CTI routing development, reporting development and advanced application development technology and process, including C++, Java, SQL, Oracle, etc. - Familiar with CRM solutions such as Seibel, SAP and People Soft, with knowledge of transactional interfaces. - Demonstrate able knowledge of Call Center and Contact Center environments. *Warm Regards,* * * *Syed Muzaffer Ali | Technical Recruiter | Cigniti Inc *® *O:** *972-756-0622 *Ext:* 215 *F:** *972-756-0644 *e:* s...@cigniti.com *| **w:* *www.cigniti.com* *IM: *syed.recrui...@ymail.com ** 433 E Las Colinas Blvd. # 1240 Irving, TX - 75039 http://cigniti.typepad.com/cigniti_bridging_the_gaps/ -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresu...@googlegroups.com. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.