*Title: Technical Support Lead / Sustaining Engineering * *Location: Sunnyvale, CA*
*Length: 6 Months+* * * *The following position is in Sunnyvale USA. The selected candidate will be joining the Technical/Sustaining Engineering department to support a variety of distributed and online applications used by customers worldwide. Primary job responsibilities include:* *• Acting as the primary point of contact and subject matter expert for customer and internal application inquiries regarding products and applications. * *• Work with various parts of engineering as required to coordinate troubleshooting and investigative efforts towards finding root-cause * *• Hands on experience with tools and technologies needed to perform job such as test planning & execution tools, and defect tracking tools.* *• Responsible for product patch development and porting efforts for various products/platforms as required.* *• Assuming full ownership of product documentation, including coordinating and/or developing updates as needed.* *• Participating in application or service related projects and independently managing/completing tasks related to Product Support deliverables.* *• Actively participating in information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible.* *• Performing independent and in-depth problem troubleshooting, problem resolution, and root cause analysis for application issues, script/log analysis, etc.* * * * * * This position requires: * * * *• BS/MS in Computer Science, Information Systems, or equivalent experience* *• CA Siteminder knowledge is a requirement. / Any VPN set up configuration is a plus* *• 8+ years of technical knowledge in relational databases such as Oracle and SQL Server; programming languages such as Java and C++; traces/logs troubleshooting skills; sound knowledge of XML, ASP, COM and web-based technologies; knowledge of networking and system security. * *• 6+ years of technical knowledge of the following technologies like: Web Servers, Application Servers, Web Standards such as HTML, XML communication standards such as TCP(SSL), HTTP(S) ODBC, JDBC, Firewalls, Proxies* *• 4+ years of technical knowledge and experience with support tools such as Web Browsers and FTP clients. * *• Knowledge of Unix/Linux/Windows OS is required* *• Knowledge of Cryptographic standards is required.* *• Product deployment to a large customer base that uses a varied combination of distributed software products and online applications. * *• Demonstrate the ability to work closely with both customers and developers to bridge the gap in knowledge and perspectives.* *• Knowledge of the complete software development lifecycle (i.e., requirements to implementation).* *• Strong analytical problem solving skills.* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresu...@googlegroups.com. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.