*Title: Technical Support Lead / Sustaining Engineering  *

*Location: Sunnyvale, CA*

*Length: 6 Months+*

* *

*The following position is in Sunnyvale USA. The selected candidate will be
joining the Technical/Sustaining Engineering department to support a variety
of distributed and online applications used by customers worldwide.
Primary job responsibilities include:*

*•             Acting as the primary point of contact and subject matter
expert for customer and internal application inquiries regarding products
and applications.  *

*•             Work with various parts of engineering as required to
coordinate troubleshooting and investigative efforts towards finding
root-cause  *

*•             Hands on experience with tools and technologies needed to
perform job such as test planning & execution tools, and defect tracking

*•             Responsible for product patch development and porting efforts
for various products/platforms as required.*

*•             Assuming full ownership of product documentation, including
coordinating and/or developing updates as needed.*

*•             Participating in application or service related projects and
independently managing/completing tasks related to Product Support

*•             Actively participating in information sharing, team-based
resolution activity, cross training and an absolute focus on resolving
customer cases as quickly and effectively as possible.*

*•             Performing independent and in-depth problem troubleshooting,
problem resolution, and root cause analysis for application issues,
script/log analysis, etc.*

* *

* *

*                This position requires:  *

*                *

*•             BS/MS in Computer Science, Information Systems, or equivalent

*•             CA Siteminder knowledge is a requirement. / Any VPN set up
configuration is a plus*

*•             8+ years of technical knowledge in relational databases such
as Oracle and SQL Server; programming languages such as Java and C++;
traces/logs troubleshooting skills; sound knowledge of XML, ASP, COM and
web-based technologies; knowledge of networking and system security.  *

*•             6+ years of technical knowledge of the following technologies
like: Web Servers, Application Servers, Web Standards such as HTML, XML
communication standards such as TCP(SSL), HTTP(S) ODBC, JDBC, Firewalls,

*•             4+ years of technical knowledge and experience with support
tools such as Web Browsers and FTP clients. *

*•             Knowledge of Unix/Linux/Windows OS is required*

*•             Knowledge of Cryptographic standards is required.*

*•             Product deployment to a large customer base that uses a
varied combination of distributed software products and online applications.

*•             Demonstrate the ability to work closely with both customers
and developers to bridge the gap in knowledge and perspectives.*

*•             Knowledge of the complete software development lifecycle
(i.e., requirements to implementation).*

*•             Strong analytical problem solving skills.*

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