*Network Admin * Mid to Sr level*
*Location: Rutland, VT*
*Provide direct support in deployment, maintenance and problem determination
of new and current workstations, laptops and thin clients.*
** Maintain up to date software versions on the vendor shipped company image
that is paired with new workstations and laptops as needed.*
** Configure and reconfigure hardware and software as required in Help Desk
ticketing system.*
** Act as the primary technical interface to customers for hardware
technical support developing positive relationships with the customers to
ensure a high level of overall customer satisfaction.*
** Conduct problem analysis and problem solving to identify and resolve
complex system hardware issues.*

*Provide level 1, 2 and 3 Help Desk support as necessary.*
** Provide help desk phone support when primary help desk attendant is
either absent, busy or otherwise indisposed in order to provide support to
user environment and route calls through necessary resources based on
specific nature of the issues. *
** Provide, or receive, cross-training as necessary to complete help desk
assignments. *

*Provide assistance in maintaining and monitoring the company data center.*
** Assist in maintaining datacenter hardware including components such as
KVM switches, UPS(s), server components, and **network** switches*
** Work with Sr. Engineer on server upgrades projects. *
** Assist in projects involving reconfiguring of racks and wiring as
*Support the Mobile Device connectivity and applications*
** Provide support of Blackberry devices. *

*Knowledge of Active Directory infrastructure *

*Willingness to learn new technologies and work on projects with the
Sr. Network** Engineer *

*Technical Skills:*
*Microsoft O/S installation/configuration, 2000/2003 Professional Server, XP
Professional, MS Office, imaging systems, Network** and PC troubleshooting
including *network* printers, VPN clients, anti-virus programs, backup
strategies, VOIP , and *
*Citrix environment.*


*Murali** **Gedela*

*Technical Recruiter*

*Vigi**boss** **INC.*

*165 Main St, Suite 301*

*Medway, MA 02053*

*Email       : kmur...@vigiboss.com*

*Phone      : (774)-277-3300*


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