6+ Months Contract
Requirement for: Sr. Remedy Developer / Systems Software Programmer
IF NOT LOCAL NEED TO FLY TO HAVE AN IN-PERSON INTERVIEW after phone
This consultant will be responsible for the configuration, development and
administration of the BMC Remedy ITSM applications and implementation of new
functionality including forms, workflow, alerts, filters, escalations, menus
and other related components based on agreed business requirements.
The consultant is responsible for architecting, deploying, supporting and
providing training for ITSM SUITE of Remedy Products.
Additional responsibilities will include but not limited to:
• Configure BMC 7.X Remedy applications.
• Customize BMC 7.X Remedy applications.
• Provide solution designs based on requirements.
• Scope and develop custom applications.
• Provide system and customization documentation.
• System troubleshooting.
• Install and configure all ITSM SUITE of Remedy 7.X applications.
• Implement integrations to the ITSM 7.X Remedy applications.
• Provide leadership and project management.
• Mentor staff.
• Experience with Incident, Problem, Change, Configuration and Asset
• Knowledge Management. Knowledge of ITIL and other IT Best Practices
frameworks (Ideally, Foundations Certified)
MINIMUM SKILLS REQUIRED: # Years Experience
Minimum 4 to 6 of IT work, experience in systems, or other administration
and programming to include Remedy development experience with ARS 6.X, ARS
7.x, ITSM 7.x and Atrium CMOB.
Solid experience with BMC Remedy's Action Request System (ARS) 6.x and 7.X
Solid experience installing, configuring, developing and customizing BMC
Remedy IT Service Management (ITSM) 7.X applications (Help Desk, Change
Management, Asset Management, Atrium CMOB).
Experience with Oracle administration and SOL and PLiSOL programming.
Experience developing Crystal Reports.
Provides leadership and work guidance to less experienced personnel.
Experience configuring BMC/Remedy products and full product life-cycle to
include development, integration, testing and documentation.
Experience with custom Remedy workflow, forms, reports and filters design
and development to meet specified requirements.
Strong analytical and creative problem solving skills to resolve highly
complex software design issues and create new software for multiple
Experience with JAVA, or C, or scripting to develop custom workflow and
Knowledge of ITIL Framework and best practice processes
*Syed Muzaffer Ali | Sr. Technical Recruiter | Cigniti Inc *®
*O:** *972-756-0622 *Ext:* 215
*e:* s...@cigniti.com *| **w:* *www.cigniti.com*
433 E Las Colinas Blvd. # 1240 Irving, TX - 75039
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