Position: Avaya/Network Support Analyst

Location: IL

Duration: 6-12 months

Network Support Analyst who will be supporting Data, Voice and Contact
Center Networks.

1. Very strong IP Networking skills

2. Experience supporting WAN circuits and working with LEC's
trouble-shooting T1's or similar circuits.

3. Experience supporting VOIP network in a Cisco centric network

4. Knowledge of CUCM

5. Experience with ISR Gateways

6. Knowledge of ICM

7. Experience supporting Cisco Contact Center Infrastructures

8. Knowledge of call routing in a Contact Center Environment

2) Position: Avaya/Network Resource

Location: IL

Duration: 6-12 months

Avaya CMS, AES, and IR experience. Ability to navigate Solaris and Linux
Unix Understanding of Avaya based contact center adjuncts and how they
integrate with Cisco ICM. IEX total view knowledge Inova reader board
experience AT&T Route it Sprint CCT Cisco ICM Ability to navigate the
Systems environment Ability to work with vendor support teams Ability to
work with vendor project teams. Ability to multitask (multiple projects plus
support work) Works well in team atmosphere


*Murali** **Gedela***

*Technical Recruiter*

*Vigi**boss** **INC. *

*165 Main St, Suite 301*

*Medway, MA 02053*

*Email       : kmur...@vigiboss.com*

*Phone      : (774)-277-3300*


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