*Job Description*

*The helpdesk department is seeking an experienced IT technician to
participate in day to day helpdesk functions. S/He would be responsible for
tier 1and 2 level IT support in a fast paced 500 user Windows Active
Directory environment.*

*Duties including but not limited to: *

   - *Hardware configuration and troubleshooting (desktops, servers, and
   - *Software installations*
   - *MS office support*
   - *Blackberry setup and troubleshooting*
   - *Workstation setups and moves *
   - *IP phone system support*
   - *TCP\IP network support and troubleshooting** *


*Desired Skills & Experience*

·         *The ideal candidate will be a self motivated and customer service
oriented.  A working knowledge of Windows Operating Systems, PC setup and
configuration, and MS Office suite are required. Experience with Active
Directory, Symantec AV, and Ghost experience preferred.  A+, Microsoft, Comp
Tiaa, etc. certifications are a plus. Positive attitude and excellent verbal
and written communication skills are essential for success in this
position.  *

·         *CS or MIS degree or equivalent work experience required.   *

·         *Enterprise-level environments:  SQL Server experience in database
administration involving management of many SQL Systems, including complex
clusters, mirrors, replicated databases and partitions in a highly dynamic
enterprise-level environment *

·         *SQL Utilities:  (SQL Profiler, DMVs, system stored procedures,

·         *Proven ability to maintain multiple development, QA and
production SQL Server environments *

·         *Experience with performance tuning*

·         *Experience with data integrity, data retention, data analysis and
data input/output processing and improving SQL code performance efficiency*

·         *Excellent T-SQL and ability to write stored procedures, UDF’s and
triggers, debugging and performance tuning stored procedures, advanced index

·         *Hands-on experience creating, maintaining and supporting database

·         *Hands-on experience of hardware including RAID, Shared Disk, SAN,
multi-processor architecture, networking and SQL Server connectivity*

·         *Strong knowledge of high-availability strategies (includes
logshipping, DB mirroring and replication) and experience in Disaster
Recovery tests.***

·         *Must have the ability to create tools from scratch needed for
database administration** *

*Personal Skills*

   - *Self-starter with ability to acquire new skills autonomously *
   - *Demonstrate good written and verbal communication skills in English
   language *
   - *Demonstrable ability to translate customer requirements into solutions
   - *Proven experience to working in a customer facing role and as part of
   a geographically distributed team. *
   - *Strong analytical ability and communications skills *
   - *Self-motivated and able to deliver in high pressure situations *
   - *Must be able to work with and leverage skills from other teams in the



Sriven Technologies LLC

Mail id:naren...@sriventech.com,

Contact no:703-842-4866




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