*Please submit resumes to go...@metasenseusa.com *
*SAS EBI End-User Support and Development Consultant* *Charlotte, NC* *6 Months* * * Below exp is required. Please make sure if you find anyone. *Web Sphere & JBOSS* o Platform *LSF* relating to users scheduling flows, setting up dependencies, monitoring & troubleshooting flows. o *SPDS* relating to end-users accessing (reading and writing) datasets, troubleshooting performance. DESCRIPTION: Charlotte based financial institution is looking for a client facing 1st line SAS technical support specialist that will be a direct line of support to EBI end users. This individual should be able to patiently communicate with end-users and if need be escalate issues to Platform Administrators. RESPONSIBILITIES /SKILLS /EXPERIENCE REQUIRED: * Assists users with issues related to SAS EBI: o SAS Web Report Studio o Information Delivery Portal o BI Dashboards o Stored Processes o Web Sphere & JBOSS * Assists users with issues related to SAS Client Tools: o Base SAS - Coding o Enterprise Guide o Information Map Studio o Data Integration Studio o OLAP Cube Studio * Assist users with following server-side components: o Platform LSF relating to users scheduling flows, setting up dependencies, monitoring & troubleshooting flows. o SPDS relating to end-users accessing (reading and writing) datasets, troubleshooting performance. * Monitors the SAS EBI Platform and reacts to systemic issues and/or failed production processes * Executes change control and code promotion activities * Ensures compliance with agreed upon service levels for the following activities: o User Access Management o Issue/Incident Management o Availability Management o Change Management o Release Management * Must have the ability to take highly technical concepts and translate to non-technical end-users. * Strong ability to problem solve and think out-of-box to help users get things they want accomplished. * Ability to write technical reference documentation for end-user consumption. * 100% onsite PREFERED SKILLS: * Background and/or knowledge of ITIL * Experience using SAS/GRID *Thanks & Regards,* *Gopal* * MetaSense, Inc.* *NJ Minority Certified Company* 100 Technology Way, Suite 320 Mt. Laurel, NJ 08054 Fax: (856) 475-0555 *go...@metasenseusa.com* <arc...@metasenseusa.com> www.metasenseusa.com * * MetaSense Inc. is a Professional Services, Staff Augmentation, Web Design, Call Center, BPO Company with offices located in Mt. Laurel, NJ. MetaSense specializes in the delivery of cost effective, high-value Information Technology and Business Solutions since its inception in 1999. P Go Green! Print this email only when necessary. -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to firstname.lastname@example.org. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.