* * *Job Title: eLearning Consultant*
*Duration: 6+months* *Location: San Jose* Skills - Should possess strong understanding of Problem Management Process & Other ITIL processes - Data Analysis; Analytical Thinking - Experience in Statistical tools Excel , OBIEE , JMP .. - Basic knowledge around datacenter technologies - Data Analysis; / Analytical Thinking; - Client Management; Cross Functional Influence; Internal Consulting and Partnering - Communication; Conflict Management; Negotiation; Facilitation; Presentation and Demonstration; Written Communication - Strong ability to create actionable information out of audit data and Metrics -Problem Solving methodologies - Experience in Process , Quality improvement projects is a plus Workflow - Identify Problems by analyzing Incident data, Alerts , Events - Maintain Problem Management Data - Identify trends and potential problem areas - Monitor the progress on the resolution of known errors - Facilitate and drive the process to develop run books , work around - Document Run Books and Work Around - Communicate IM Analysts available work-around for Incidents that are unresolved / known errors - Facilitate and Drive root cause Analysis and Long Term Fix Implementation - Generate Problem Management Process Metrics - Audit Problem Record Data - Identify Opportunities for Improvement by being proactive - Contextualize Impacts by identifying implications of problems/issues/events on business processes - Improve and Document Processes , Standard operating procedures - Focus on Continual process / Service Improvements Measures : Improved Service Quality through reduction in business/client impacting incidents and MTTR Thanks Ram | Sr. Recruiter SoftSol Resources, Inc. |510-460-1831x1012| 48383 Fremont Blvd; Ste#118 | Fremont, CA 94538 ramakrishna.la...@softsol.net | www.softsol.net -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresumes@googlegroups.com. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.
