*Greetings from Robert,*

Job: ITSM Consultant

Location: Cary, NC

Duration: 6 Month Contract

Rate: Best

*Required Skills:*

At least 5 years of ITSM (ServiceNow/BMC Remedy/HP Peregrine/HP SD)
development experience (preferable ServiceNow platform), ITIL exposure a
must (Tool or business process).
-Exhibits prior and current technical expertise in web technology and the
ability to learn new technology.
-Understanding of and experience consulting to enterprise IT architecture
-Background in ITIL, Service Management, Asset Management, IT Management
-Excellent attention to detail with a focus on continuous
-Strong analytical, evaluative and problem-solving abilities

- Strong communication, documentation and presentation skills
-Ability to effectively prioritize and execute tasks in a fast-paced

- Web services, APIs

- VB, VB.NET, ASP.NET, VB Script etc

*Other Skills*:

Report Development, SQL queries, Databases, Knowledge Management,
Integration with Middleware

*Job Description: *

Provide ServiceNow support/development for ServiceNow based applications -
ITSM Suite, Custom Applications

*Essential Functions*:

Maintenance of ServiceNow  based ITSM Suite and custom applications.

This includes the Helpdesk, Service Level Management, Asset Management, and
Change Management, custom applications based on ServiceNow as well as
integrations with external applications (Web services, APIs)

Should be able to customize workflows supporting above modules/processes

To assist existing users with customizing categories, tweaks to SLAs,
modifications to the existing workflow etc.

Customizing Reports, Changing views and analytics report,

To debug performance issues and assist with maintaining the health of the


Minimum 5years experience in a position as a ITSM developer using the
Helpdesk, Service Level Management, Asset Management, and Change ITSM 7.x
Management modules.

ITIL Foundation certified

*With Regards,*

* *

*Robert **|** **Business Development Manager** **|**Platinum Infosys Inc*

*Email: **rob...@platinuminfosys.com* <rob...@platinuminfosys.com>*
**| **Phone:
*214-550-0248* **|** Fax: *214–260–1160* *

*Visit us @ **www.platinuminfosys.com* <http://www.platinuminfosys.com/>**

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