*Greetings from Robert,*


Job: Remedy Developer

Location: Boise, ID

Duration: 6+ Months Contract

*Job Requirements/Description*

* Bachelor's degree in computer science, engineering, or mathematics or
equivalent combination of education and experience (required)
* BMC AR System 7.x Administering I, II, III (desired)
* BMC AR System 7.x Performance Tuning & Troubleshooting (desired)
* BMC Service Request Management 7.6: Administering and Configuring
* Technical skills:
* Remedy ARS tools, Web services, Unix, Oracle, Crystal Reports, Java, SQL
design concepts
Experience, skills:
* 2+ years of Remedy administration and development experience with ARS 7.x,
ITSM 7.x, SRM and Atrium CMDB
* Experience with BMC Remedy's Action Request System (ARS) 7.X
* Experience installing, configuring, developing and customizing BMC Remedy
IT Service Management (ITSM) 7.X Applications (Help Desk, Change Management,
Asset Management, Atrium CMDB)
* Experience configuring BMC/Remedy products and full product life-cycle to
include development, integration, testing and documentation
* Experience with custom Remedy workflow, forms, reports and filters design
and development to meet specified requirements
* Ability to work effectively in a highly integrated Remedy environment
* Ability to perform/facilitate requirements and design sessions
* Ability to create system requirements and design documents
* Excellent problem solving, documentation and communication skills


* *

Job: Remedy Administrator

Location: Boise, ID

Duration: 6+ Months Contract

*Remedy Operations Job Description*

*Essential Job Functions*

   - Coordinates with client management to formulate complex technical
   solutions. Informs client management of appropriate developments in
   technical support products.
   - Evaluates products and upgrades for appropriateness. Oversees and
   implements system upgrade strategies.
   - Leads the design, implementation, and maintenance of complex solutions.
   Coordinates activities with other technical personnel as appropriate.
   - Develops and analyzes highly complex system standards, thresholds, and
   recommendations to maximize system performance.
   - Conducts capacity planning reviews with management and approves
   capacity plans formulated by less experienced personnel.
   - Develops strategies to manage the frequency of appropriate support
   package/patch application. Monitors database maintenance and provides
   appropriate recommendations, when required.
   - Coordinates with business development personnel on proposals and work
   estimates involving highly complex system administration projects and
   - Researches current systems technology and serves as subject matter
   expert on complex systems processes and procedures.
   - Provides technical leadership to internal and external personnel on
   highly complex system installation processes. Mentors and provides guidance
   to less experienced personnel.
   - Provides technical leadership to appropriate personnel on highly
   complex system administration activities. Provides technical solutions and
   escalated support for non-routine, highly complex technical issues.

*Basic Qualifications*

   - Bachelor's degree or equivalent combination of education and experience

   - Bachelor's degree in computer science, management information systems,
   or related field preferred
   - Seven or more years of technical experiences in a client-server
   - Experience working with highly complex systems administration, database
   administration, and landscape maintenance
   - Experience working with company products and services
   - Experience working with company and client documentation and storage
   - Experience working with highly complex system implementations and
   organizational processes

*Other Qualifications*

   - Strong analytical and problem solving skills
   - Leadership skills to guide and mentor the work of less experienced
   - Strong communication skills
   - Strong personal computer and business solutions software skills
   - Good ability to lead and work as part of a team
   - 3+ years of Remedy Technical Support

*With Regards,*

* *

*Robert **|** **Business Development Manager** **|**Platinum Infosys Inc*

*Email: **rob...@platinuminfosys.com* <rob...@platinuminfosys.com>*
**| **Phone:
*214-550-0248* **|** Fax: *214–260–1160* *

*Visit us @ **www.platinuminfosys.com* <http://www.platinuminfosys.com/>**

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