Hi Partners,

                        We have an below urgent requirement from our client.

*Pls. Note: This is not a plain Business Analyst role.*

* *

*Need System Analyst with CISCO UCCE/Contact Center background along with
the mentioned key skills.*

*Position: Business System Analyst*

*Location: Phoenix, AZ*

*Duration: 6 months plus contract*

*Total Openings: 5*

* *

*Key Skills: CISCO UCCE, CVP, ICM Scripting, Voice Mail scripting*

* *

*Job Description:*

• Have Cisco UCCE or other Contact Center experience

• Strive to achieve and maintain a solid understanding of the business
environment as a whole, including business practices, processes and strategy

• Define and analyze the current state of technology

• Analyze and define the impact to the systems environment

• Perform user experience design and specifications

• Design validation, static and dynamic modeling and solution analysis

• Design activities on assigned projects

• Demonstrate a solid understanding of the IT environment as a whole,
including information flows, applications and infrastructure, and IT
solution roadmaps

• Demonstrate the ability to manage requirements volatility, integrity and
continuity via change management and reprioritization

• Demonstrate the ability to use structured and disciplined approaches to
solving technical problems

• Demonstrate the ability to meet deadlines, deliver quality product,
provide detailed documentation, multitask, and work effectively
independently and with others

• Be a team player with a positive attitude, enthusiasm, initiative, and

• Have knowledge and experience with analyzing business information,
requirements gathering, data analysis, functional specifications,
application design, testing, and implementation

• Possess strong interpersonal, leadership, negotiation, and written
communication skills

• Have knowledge and experience with Business Process Modeling

• Have knowledge and experience with ITIL

• 3 years experience as Business Analyst, extensive hands on experience
with requirements documentation, facilitating and interviewing techniques
to extract and validate user requirements.

• 3 years experience as Systems Analyst, extensive hands on experience with
Requirements, Design, Construction, Testing, and Implementation phases of
software development (full Software Development Life Cycle Experience).

• Prefer 2-3 years experience with VoIP Contact Center experience

*Thanks & Regards.*


* *


*Technical Recruiter,
Sriven Technologies LLC ..,
E-Mail:  **rajv...@sriventech.com <s...@sriventech.com>**
Web: www.sriventech.com
Ph: 703-842-4305 X 306
Fax: 1866 725-2860*

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