Hi Partners, We have an below urgent requirement from our client.
*Pls. Note: This is not a plain Business Analyst role.* * * *Need System Analyst with CISCO UCCE/Contact Center background along with the mentioned key skills.* *Position: Business System Analyst* *Location: Phoenix, AZ* *Duration: 6 months plus contract* *Total Openings: 5* * * *Key Skills: CISCO UCCE, CVP, ICM Scripting, Voice Mail scripting* * * *Job Description:* • Have Cisco UCCE or other Contact Center experience • Strive to achieve and maintain a solid understanding of the business environment as a whole, including business practices, processes and strategy • Define and analyze the current state of technology • Analyze and define the impact to the systems environment • Perform user experience design and specifications • Design validation, static and dynamic modeling and solution analysis • Design activities on assigned projects • Demonstrate a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT solution roadmaps • Demonstrate the ability to manage requirements volatility, integrity and continuity via change management and reprioritization • Demonstrate the ability to use structured and disciplined approaches to solving technical problems • Demonstrate the ability to meet deadlines, deliver quality product, provide detailed documentation, multitask, and work effectively independently and with others • Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation • Have knowledge and experience with analyzing business information, requirements gathering, data analysis, functional specifications, application design, testing, and implementation • Possess strong interpersonal, leadership, negotiation, and written communication skills • Have knowledge and experience with Business Process Modeling • Have knowledge and experience with ITIL • 3 years experience as Business Analyst, extensive hands on experience with requirements documentation, facilitating and interviewing techniques to extract and validate user requirements. • 3 years experience as Systems Analyst, extensive hands on experience with Requirements, Design, Construction, Testing, and Implementation phases of software development (full Software Development Life Cycle Experience). • Prefer 2-3 years experience with VoIP Contact Center experience *Thanks & Regards.* *--* * * *Rajveer* *Technical Recruiter, Sriven Technologies LLC .., E-Mail: **rajv...@sriventech.com <s...@sriventech.com>** Web: www.sriventech.com Ph: 703-842-4305 X 306 Fax: 1866 725-2860* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to firstname.lastname@example.org. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.