Change Manager

Location: Austin, TX
Length: 3 months

Rate: $400/DAY 

Interview: Phone

• As a key member of the team, effectively manage critical and high impacting 

• Manage and influence the performance of the entire teams end to end so that 
agreed service levels are continually delivered. 

• Set strategies for increasing the number of changes that are implemented 
successfully first time 

• Set strategies to reduce the disruptions or downtime caused to our client’s 
business due to Change Management actions 

• Ensure that the Change Management process is fit for purpose and supports 
account objectives for each account served. Drive remediation actions if it is 

• Ensure that Change Management has been implemented properly on accounts 
served and that the appropriately trained individuals are in place to perform 
the process 

• Ensure team is performing to a clearly defined set of Change Management 
performance KPIs 

• Maintain the End-to-End Change Management Process documents for the account 

• Escalate all internal and external process breaches to the relevant 
management layer 

• Drive continuous improvements as Process Owner for the Change Management Area 

• Create, analyze and present Change Management trends to customers 

• Drive an effective "Situation Management" process ensuring complex and /or 
high impact changes requiring urgent attention are efficiently and effectively 

• Be accountable for the communication standards of the team while handling 
difficult situations. 

• Conduct regular Change Management related training 

To be successful the SMG Change Management Team Lead will: 

• 8-10 years experience in a Change Management capacity in a customer service 
or IT environment 

• Experience of using a Change Management system 

• Expert knowledge of the SLA and KPIs. 

• Understand the Clients business and the impact of the Changes they are to 

• Understand and invoke escalation in line with both the SLA and agreed 
escalation/contact maps. 

• Ideally have ITIL Foundation or ITIL Practioners qualification 

• Have the ability to quickly establish credibility with the client and the 
delivery teams. 

• Be a strong Analytical Thinker 

• Remain calm under pressure; be able to prioritize their work-load and 

• Good Presentation Skills 

• Good Team Motivator & has people management skills. 

• Possess a good personal network of contacts to enable them to ‘know who does 

• Excellent English communication, both verbal and written 

• Experienced in dealing with technical and non technical teams and be able to 
translate between the two teams 

• Experienced in dealing with Senior Management 

• Drive the teams (internal and external) to manage the process

Thanks & Regards 



Technical Recuriter

Sriven Infosys Inc


Phone: 917-563-2463

E-mail :

Gmail :

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