*Hi Partners,* *Business Analyst* needed for *8 month+* contract in *Norcross, GA* #* Atlanta* #I *TIL *w/*Banking*, *Financial *products experience
Under direct supervision of an organization Director the Business Analyst will Create, Build and Maintain team documentation library, Develop and maintain Operational Standard Operating Procedures (SOP’s), Represent the organization in ITIL Problem Management reviews, Identify information to be documented for a Remedy Known Error Database, Creates, Updates, and Publishes Knowledge Management articles within Remedy; and Manage Incident outage bridges as needed. *Requirements:* Experience in an IT function, of which 3 years of experience has been in a second line support role or leadership role; Experience working with online financial products or professional services online banking solutions in the areas of business, middle market or commercial banking; Experience in an external “customer-facing” position Relevant banking product experience in one or more of the following: Cash Management products, ACH, wire, domestic and international payment systems and file formats; Knowledge of bank posting systems and processes; Experience and conversant in the use of Incident and Change Management processes according to ITIL framework; Able to effectively balance client's needs and priorities with the companies needs and priorities; able to influence client decisions; Excellent Customer interface/ service skills; MS Office (Word, Excel, PowerPoint) and MS Project Required; and ITIL V3 certified for Change and Incident * Thanks & Regards.... Umendar IT Recruiter Sriven Technologies LLC .., Ph: (703)-842-4305X306 umen...@sriventech.com www.sriventech.com G-Mail:umendarg...@gmail.com* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to firstname.lastname@example.org. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.