*Hello Folks*

*Hope you are doing great.*

*If you do have any consultant please send it to sh...@sriveninfosys.net.*

* *

*Business Analyst***

*Location: Chicago, IL***

*Duration: 7 months ***

*In person interview required***

The person we are looking for will have strong ITIL knowledge especially with
Service Request and the Service Catalog.  Someone with configuration
experience in ServiceNow, especially for Service Request processing would
be a plus.

*Skills and Experience:*

·                               Knowledge and experience in ITIL processes,
specifically Service Request but preferably experience with all processes

·                               Ability to work quickly to drive
requirements through to execution

·                               Ability to determine integration points
between ITIL processes

·                               Has experience in conducting analysis with
expertise in different business areas, application wide analysis and
proposal of solutions

·                               Assembles, analyzes, and represents
customer business requirements

·                               Performs feasibility analysis, scopes
project, recommends alternative solutions, project strategy, and
deliverable prioritization

*Expectations*:

·                               Develop and maintain project management
documentation (Requirements, Communications, Testing, Training plans as
needed)

·                               Understand and document the risks,
assumptions, issues and dependencies related to your projects.

·                               Propose solutions and report issue status
to process teams or business units as applicable.

·                               Work with project team and project sponsor
to rationalize and prioritize requirements

·                               Facilitate and drive requirement gathering
sessions or backlog grooming with key business units, subject matter
experts, vendors and/or development resources

·                               Translate stakeholder needs into
meaningful, usable, and high-quality technical requirements

·                               Assist with determining resource
requirements to successfully complete assigned projects

·                               Serve as the development team
representative during UAT for the purpose of clarifying the intended
functional behavior of the software

·                               Assist with the development and maintenance
of QA, UAT and regression test plans

·                               Assist in the development and continuous
refinement of the Service Request management process, tools and standards

·                               Assist with end user training efforts as
related to assigned projects

·                               Assist with the processing and
prioritization of incoming IT requests as it relates to Service Request

·                               Participate in the execution of project
deliverable testing when needed

·                               Responsible for high level implementation
plans, data and process models, cost estimating, cost benefits analysis,
and return on investments

·                               These resources are also able to facilitate
workshops such as JAD, RAD, and DRP sessions, etc.

·                               Business Analysts should also be able to
perform as a team leader when necessary

 *Thanks..*

*Maneesh  Kumar,*

*Sriven Infosys Inc, Flushing, NY*

*mane...@sriveninfosys.net*

*Ph(W) : +1-732-835-0098*

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