Hi , I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position *. * Please check the below positions and forward your profiles to * shi...@sancrosoftusa.com*
Full Name : Location : Contact Number : Email : Availability : Visa Status :** *Incedent Manager* Location: Philadelphia,PA Duration: 3 -6 months Job Decription: · Help to define and execute Service Levels and Adherence to them • Monitoring Strategies, Tools and Procedures • Stakeholder management and executive communications escalation • Triage Procedures (including enhancing exiting triage procedures) • Ensures that service-level issues are responded to and that normal service operations are restored as quickly as possible • Identifies and leads the implementation of creative process and technology solutions within the team • Provides mentorship and team development opportunities • Assists in representing Production Support to the organization ensuring that high-availability and the ability to identify customer-facing issues is included in the development or deployment of new products and services. • Identifies and recommends opportunities for “clean-slate” process improvement with regards to incident management, fault monitoring, triage procedures and issue escalation • Develops procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools • Ensures timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management • Monitors systems and services for most efficient operation, identifying fault conditions as well as opportunities for further optimization • Manage on-call list for various resources • Maintains escalation and contact lists for mission critical systems and services SKILLS REQUIREMENTS • Excellent leadership, organizational, communication, customer service, problem solving and interpersonal skills • At least 5 years of experience in a technology operations setting. • Greenfield experience creating teams, tools and processes is preferred • Ability to be on call off hours for a certain number of days every month. • Solid understanding of all applications, equipment and software currently being used throughout the company • Strong hands-on technical experience (previous experience as a Linux/Unix system administrator is preferred) • Scripting / programming experience desired. • Understanding of cable and IP technologies (including Tru2way) is a plus. • Ability to effectively identify, triage and drive resolution of incidents, assist in change management and deployment support • Experience in supporting business objectives in a partnered/outsourced model * **Thanks & Regards* Shilpa IT Recruiter. ** [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image002.jpg@01CD14F0.B169F430] ** The power of focus SancroSoft USA INC** 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 Phone : 916-671-5686 || Fax: 916-200-0305 E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> || * www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines,* nationwide *The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message. -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/groups/opt_out.
