Hi ,

I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position
*. *
Please check the below positions and forward your profiles to *

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :**

*Incedent Manager*

Location: Philadelphia,PA

Duration:  3 -6 months

Job Decription:

·         Help to define and execute  Service Levels and Adherence to them

•              Monitoring Strategies, Tools and Procedures

•              Stakeholder management and executive communications

•              Triage Procedures (including enhancing exiting triage

•              Ensures that service-level issues are responded to and that
normal service operations are restored as quickly as possible

•              Identifies and leads the implementation of creative process
and technology solutions within the team

•              Provides mentorship and team development opportunities

•              Assists in representing Production Support to the
organization ensuring that high-availability and the ability to identify
customer-facing issues is included in the development or deployment of new
products and services.

•              Identifies and recommends opportunities for “clean-slate”
process improvement with regards to incident management, fault monitoring,
triage procedures and issue escalation

•              Develops procedures for incident triage and management,
metric and measure creation, management and administration of monitoring

•              Ensures timely execution of scheduled and repeatable
processes such as periodic system validations, daily triage, system
monitoring and event log management

•              Monitors systems and services for most efficient operation,
identifying fault conditions as well as opportunities for further

•              Manage on-call list for various resources

•              Maintains escalation and contact lists for mission critical
systems and services


•              Excellent leadership, organizational, communication,
customer service, problem solving and interpersonal skills

•              At least 5 years of experience in a technology operations

•              Greenfield experience creating teams, tools and processes is

•              Ability to be on call off hours for a certain number of days
every month.

•              Solid understanding of all applications, equipment and
software currently being used throughout the company

•              Strong hands-on technical experience (previous experience as
a Linux/Unix system administrator is preferred)

•              Scripting / programming experience desired.

•              Understanding of cable and IP technologies (including
Tru2way) is a plus.

•              Ability to effectively identify, triage and drive resolution
of incidents, assist in change management and deployment support

•              Experience in supporting business objectives in a
partnered/outsourced model

**Thanks & Regards*

IT Recruiter. **

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 The power of focus

SancroSoft USA INC**

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686  || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> || *
www.sancrosoftusa.com* <http://www.sancrosoftusa.com/>

We place professionals in contract, contract-to-hire and full-time
employment positions across all IT and Engineering disciplines,* nationwide

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