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*Position: Engineer-Technical Support II*
*Location: Richardson, TX*
This *Unified Communication Manager (CallManager) Support Engineer *position
has the following responsibilities:
Cisco seeks a Customer Support Engineer in Unified Communications
technology to join some of the industry's brightest minds in developing and
deploying today's most advanced Internet technologies. In this role, you
will gain insight on the detailed functionality of Cisco products and
partner with all distributed elements of the service chain.
The ideal candidate demonstrates an aptitude and appetite for learning new
technologies, evidenced by the ability to expand upon core knowledge. This
is a great opportunity for someone with patience and an empathetic view of
the customer to hone their skills and advance their career providing value
to customers while working with an industry leader in networking
Provides second/third level technical support for Enterprise voice
technologies to Cisco customers, partners, account teams, and other
Technical Assistance Center engineers.
Applies analytical skills and technical knowledge to solve product and
network problems of moderate to high complexity.
Provides technology/product training and intellectual property material as
Acts as focal point for large account network problem resolution.
Effectively utilizes moderate to complex lab setups to recreate and solve
Submits complete and correct bug reports in area of expertise.
Ability to determine root cause and resolution for previously unknown
Interacts across TAC/HTTS/ROS teams and development teams at peer level.
Acts as a technical expert and provides support on a global basis.
Required Product Knowledge and Technical Skills:
Working knowledge of Networking industry, products and protocols.
Able to determine problems and deliver known solutions with a high level of
Minimum 3-5 years experience and a combination of the following; designing,
deploying, configuring, supporting, trouble shooting, debugging and
administering the following Unified Communications products, devices,
solutions, and technologies for small, medium, large and/or enterprise
Technical Skills required: In-depth knowledge with some of the following:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Mobility Manager (CUMM)
- Microsoft Windows Server (2000, XP, 2003, Vista)
- Microsoft Active Directory
- Unix (preferred RedHat Linux)
- Voice over IP (VoIP)
- VoIP protocols such as SIP, MGCP, SCCP, H.323, RTP/SRTP
- Cisco Emergency Responder (CER)
Candidate must have excellent verbal and written communication skills.
Ability to analyze, use and configure small to medium networks.
Ability to work effectively in an interrupt driven environment and provide
guidance to other members of the work group.
Strong analytical and troubleshooting skills. Able to determine problems
and deliver known solutions with a high level of customer satisfaction.
Typically requires BS in a technical field (CS/EE preferred) or equivalent
plus 3-5 years related experience.
Yahoo ID: shivani.pheno...@yahoo.com <harshit...@ymail.com>
Gtalk ID: shivani.pheno...@gmail.com <harshit...@ymail.com>
Linked In: in.linkedin.com/pub/shivani-asthana/63/641/6a9
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