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*Title: **LAN Switching Customer Support Engineer*
*Loc:** BUCKINGHAM, Texas*
Layer 2/ LAN Switching troubleshooting (not design, monitoring or
Nexus-OS is required (Nexus 7k/ N7K preferred)
Job is taking calls from live customer in emergency situations, must be
able to lead on the call, be seen as trusted advisor and work well within
Provide second line phone/email/fax consultation to independently debug
complex network problems.
Acts as a focal point for large account network problem resolution.
Provides support on a world-wide basis to customers. --Provide
systems/product training to peers within team.
Acts as a technical expert and is a go-to resource for the team.
Works independently, receiving minimal supervision, with no instruction on
routine work and general instruction on new assignments. --Interfaces with
lower level CSE's, VARs, OEMs & end-users & internal engineering
Works on problems of diverse scope where analysis requires evaluation of
Ability to analyze, use and configure medium to large networks
Minimum 3+ years of LAN experience with specific expertise sought in
configuration and troubleshooting of Catalyst 6500 and other legacy LAN
Knowledge with Nexus OS and N7K is required.
Clear understanding of ISO's OSI model and TCP/IP protocol suite.
Understanding of Layer2 protocols and ability to think solutions to
difficult problems arising on a day to day in a real world implementations.
In depth protocol knowledge of different spanning-tree implementations and
hands on experience solving network outages.
Debugging experience on resolving issues related to FHRP, ARP/MAC, Unicast
flooding, Multicast(IGMP, PM), QOS(Queueing and scheduling algorithms
viz.., WRR, LLQ, RED, WRED) , PVLAN, Etherchannel, Trunking, VTP, SPAN
Requires strong background in switching, implementation, customer
interfacing, and troubleshooting usability, interoperability, and quality
of the 6k/7k product lines.
Working knowledge and ability to understand the architecture of Nexus 7000,
Line cards ( M-series/F-series).
In-depth understanding of the protocols LACP, UDLD, DHCP, BFD.
knowledge of nexus related features VTP, Fabric path, OTV, TRILL, LISP
Knowledge of VPC, Fabric Path, OTV, TRILL, LISP is a required.
Experience and exposure to routing protocols and large scale architecture.
Effective communication skills both verbally and written are imperative for
Proven crisis management skills --Ability and willingness to work various
shifts is needed
Yahoo ID: shivani.pheno...@yahoo.com <harshit...@ymail.com>
Gtalk ID: shivani.pheno...@gmail.com <harshit...@ymail.com>
Linked In: in.linkedin.com/pub/shivani-asthana/63/641/6a9
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