Hi Associates,

Hope you are doing great today!

This is Yash, working with SysMind. We have the below contract job
opportunity with one of our direct clients and I would like to check  your
interest and availability .

Please send across your updated resume if you are interested, I would very
much appreciated hearing from you  along with the contact information at
the earliest to yasha...@sysmind.com or call me at 609-897-9670 X2161

*Role*:  BMC Service Management Admin

*Experience Level* :  8+ YEAR

*Location*: Englewood, CO.

*Contract Duration:* 6+  Months

Please find the JD below.

Job Description: Add, change, and remove devices from SolarWinds inventory
Responsible for Adding, changing, and removing network devices monitoring
from SolarWinds inventory and troubleshooting issues? Add or change alerts
in SOLARWINDS? Add or change maps in Orion Network Atlas? Review incoming
traps and syslog, and convert into alerts? Use SolarWinds data (event list,
reports, node details) to investigate issues with monitoring and identify
why an alert did or did not trigger? Create standard reports using the
report tool? Create custom reports using custom SQL queries inserted into
the reporting tool? Update node, interface and volume details in the custom
property tool? Research SNMP MIBs and accurately create new UnDP monitors
for custom OID values? Provide weekly & monthly report to client?
Participating in outage/problem management activities? Provide Solar Winds
support across technical teams, business lines and application teams?
Creating Distributed Application monit

Additional Skills: Tools Support(L3)-Works independently towards providing
support for escalated troubleshooting requirements. Participates and
provides inputs towards implementation ofvarious hardware and software
policies and procedures / support and maintenance(e.g. Setting up new site
/ location). May be completely responsible for systems administration in
one small facility. Guides new team members.

-->TIS Technical Support(L2)-Works independently in trouble-shooting and
providing technical and developersupport for products / solutions at the
client site. Makes changes based onclient specifications and company
standards for installations/enhancements.Typically interactions are with
systems administration teams at client locationShould be able to handle
escalations at the right time to field support / highelevels.Should possess
mentring skills to support junior team members.Should have good
understanding on the Product lines and associated technologiesShould have
good understaing of SLAs for incidents and work on them as definedthe
SOPs.Should have indept knowledge on the technologies associated with the
Products tare in scope of support .Should have good knowledge &
undersanding of technologies like Windows, NetworkStorage , Monitoring and
Troubleshooting tools, Database, UNIX etc.Should be able to work
independently in analysing root cause of Service Ticktesand escalate them
to the right level of support. Follow up for successful closuof the
same.Should posses basic system administration skills to hanlde remote
monitoring antroubleshooting effectively.

Thanks and Regards,

Yashasvi Chauhan

IT Recruiter

Phone: 609-897-9670 x 2161

Email: yasha...@sysmind.com

Fax: 609-228-5522

Address: 38 Washington Road, Princeton Jn, NJ 08550

*[image: cid:image001.gif@01CD1E36.E1381A30]* <http://www.sysmind.com/>

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