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*shiv...@technocraftsol.com* <shiv...@technocraftsol.com>

*IVR Application Development *

North Fort Worth

6-9 month contract


*Real stuff:*

·        Support, analyze, develop, test, and implement Interactive Voice
Response (IVR) Genesys Voice Platform (GVP) software application solutions
using Java and Java Script on time, within budget.

·        Assist in the implementation of Hosted IVR solution using GVP.

·        Measure, assess, and improve quality and performance of IVR GVP

·        Develop, implement, and test speech-recognition applications using

·        Provide 24x7 application and customer support on a rotating basis.


·        5 to 8 years Interactive Voice Response app development, with
Genesys Voice Platform (GVP).

·        Development of speech recognition applications using XML, BNF, or
GRXML grammars.

·        Experience with IBM MQ and IBM IMS Connect.

·        Experience with DB2 or other relational databases, IBM MQ, and IMS

·        Experience with VoIP and CTI.

·        Experience with hosted IVR and Cloud environments

·        Experience developing speech-recognition applications using GVP,
XML or other speech-recognition grammars, such as BNF or GRXML.


·        3 to 5 years of application development and support experience
using the Java (J2EE) programming language, preferably for web, server, and
thin client platforms.

·        2 to 3 years of technical analysis and design using OO concepts
and design patterns.

·        Experience developing software applications with Java and Java

*Years of Experience for:*

IVR Genesys Voice Platform                                GRXML

Speech Recognition

JavaScript                                                          IBM MQ

J2EE                                                                  IBM
IMS Connect

XML                                                                  DB2

BNF                                                                  VOIP


Web                                                                  Thin


Project: IVR Hosting project

This position is responsible for developing viable and efficient technology

Understand and adhere to the client’s Technology Services Project
Management Methodology.
Follow the client’s Leadership Model and actively demonstrate commitment to
the model.
Actively support team on common goals, and participate in high team

Synchronize with other technical teams to develop appropriate interfaces.
Coordinate customer acceptance testing and ensure customer satisfaction
through timely resolution of issues and ongoing communication.

Strong leadership, teamwork, and communications skills


 Shivani Asthana

Phone: 614-664-7661

Email: shiv...@technocraftsol.com

Website: www.technocraftsol.com

Yahoo ID: shivani.pheno...@yahoo.com <harshit...@ymail.com>

Gtalk ID: shivani.pheno...@gmail.com <harshit...@ymail.com>

Linked In: in.linkedin.com/pub/shivani-asthana/63/641/6a9

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